Digital Stream Lead

Job description / Role

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing

As a Digital Stream Lead, you will be leading the continuous improvement stream within the eCommerce Tech team.

This role will focus on driving financial, operational, and business growth results for eCommerce platforms. You will be required to co-design, execute, and lead Digital eCommerce improvement initiatives of varying size and complexity. This will also require a high degree of collaboration with other streams and key external stakeholders.

What you'll need to succeed:

- Participate in the overall eCommerce roadmap planning with the eCommerce business Product teams.
- Collaborate with the business product managers and stakeholders and act as a liaison between technology, business units, and external parties to identify areas of improvement of business process, execution, and operations.
- Lead the digital lifecycle; implementation of large, complex solutions from establishing project requirements and goals to solution go-live
- Responsible for the execution of the eCommerce enhancement program.
- Lead frontend/backend engineers; guide them from design to deployment.
- Work closely with the stakeholders to understand the current business processes, technology involved, volumes, and the problem statement
- Identify and suggest various opportunities to improve efficiency and functionality
- Drive technical discussions with the engineering and architecture teams and create to improve the overall platform quality and performance
- Co-Design and develop with the Web Analytics teams business metrics and insights, to measure the impact and value of the delivered initiatives.

Requirements

Your Profile:

- University Degree in Computer Science or Computer Engineering.
- 7+ years of experience in leading Digital streams & transformation preferably focused on continuous improvement.

Expert in:

- Agile delivery methodologies
- Communicating with businesses and developers
- Managing business stakeholders & expectations
- Managing offshore development teams

Experience with:

- Commerce SaaS systems (sfcc, Shopify)
- ECommerce tech architectures
- Technologies like: react, nodeJs,
- Cloud computing: AWS, GCP, azure
- API technologies: rest, graphql
- Demonstrable experience of success within a range of complex project environments and sectors
- Effectively articulate technical challenges and solutions, deal with loosely defined problems and fast-changing requirements, and think abstractly
- Excellent communication skills, with the ability to synthesize, simplify and explain complex problems to different types of audiences.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.