Digital Support Manager

Job description / Role

The Digital Support Manager will be responsible to provide on-site and remote support to business users in response to how to' queries, ensure (new and existing) marketing users are trained and confident in using marketing applications, as well as act in a pro-active manner as the link between marketing users and the company's support teams in relation to marketing applications.


Client Details

Large multinational company with offices in Dubai


Description

The Digital Support Manager will have the following responsibilities:

* Act as the first point of contact for 'how do I' enquiries from the other departments.
* Deliver new starter training for all marketing applications
* Ensure marketing users are confident in the use of marketing applications
* Proactively monitor incidents and requests to, in co-junction with the Digital Marketing Director and Digital Director, improve service levels, work flows and training materials
* Assist business users in their communication with Digital, Data and IT support teams and escalate issues as appropriate
* In conjunction with the Divisional Marketing Director, identify and communicate best practice in terms of delivering optimised web experiences, marketing automation campaigns and data-driven decision making
* Create and maintain effective communication channels with business users
* Provide support to business users with Adobe and Oracle products


Job Offer

15,000 - 20,000 AED per month plus benefits

Requirements

The Digital Support Manager should have the following:

* Adobe Experience, Adobe Target, Adobe Analytics and Oracle Eloqua
* Experience of email design and basic skills in HTML and CSS
* Previous experience of working with web CMS platforms or marketing automation or analytics application
* Previous experience of working in a marketing function or directly with marketing users

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.