Digital Transformation Lead - Aftersales - UAE National | Al-Futtaim Automotive | Auto Center

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role:

The Aftersales Digitization team, a division of the Aftersales Centre of Excellence, holds a strategic mandate to support all IT projects and initiatives. The Transformation Lead plays a crucial role within the Digitization team, overseeing the planning, execution, and development of high-quality products that align with internal customer needs and company objectives. This role is responsible for managing key relationships between business stakeholders and IT, ensuring the successful delivery of business opportunities and outcomes.

What You Will Do:

• Backlog Maintenance:
  • Manage the process for raising and prioritizing new POD initiatives.
  • Meet regularly with business stakeholders to review backlog, ensuring all initiatives are approved and have an appropriate business value score for prioritization.
  • Review and approve all AERTs raised for your business area.
• POD Delivery:
  • Review and complete Business Requirement Documents with business stakeholders.
  • Organize scope review and process discussion sessions with key stakeholders and EIT team to finalize the scope of all initiatives.
  • Attend daily standups.
  • Schedule backlog grooming and prioritization sessions.
  • Work closely with the business team, EIT scrum master, and delivery team to ensure initiatives are delivered on time to required scope and quality.
  • Manage to resolution any blockers to delivery of the POD, minimizing team idle time and delays.
  • Validate and challenge effort estimates.
• User Acceptance Testing & Business Change:
  • Support the scheduling of UAT and organization of resources to participate in the UAT.
  • Conduct UAT where necessary.
  • Assist with the resolution of any queries or issues identified during UAT.
  • Lead change management efforts to facilitate the adoption of all initiatives.
  • Develop communication plans and training programs as required.
• Reporting:
  • Produce and present monthly Steering Committee updates confirming accurate status of all POD initiatives.
  • Produce ad hoc reports as required for business leads.

Required Skills to Be Successful:

• Knowledge of data analytics and reporting tools.
• Proficient in agile methodologies like Scrum or Kanban.
• Analytical, problem-solving, and resourceful.
• Capable of anticipating and resolving conflicts.

About the Team:

In this position, you will be working in a fast-paced and diverse Automotive Aftersales Digitization team. You will be reporting directly to the Product Owner.

What Equips You for the Role:

• Emirati with family book.
• Bachelor's degree in business, engineering, computer science, or a related field (Master's preferred).
• 3-5 years of experience in large organizations; automotive industry experience is a plus.
• Good commercial awareness and familiarity with financial statements.
• Outstanding communication and organizational skills.

About Al-Futtaim Automotive:

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive, and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.