Director

Job description / Role

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview

As a Director Priority Banking - Signature at Emirates NBD, your role is to manage "Key Customer" relationships across the elite banking base of Priority Banking (PRB). This is the crème-de-la-crème of the PRB base, and it is essential to manage these Signature clients' relationships and ensure a smooth customer experience through close coordination with the Customer Service teams.

Key Responsibilities

• Revenue target and wealth maximization: Meet all the assigned targets for revenue and deposit growth, customer acquisition, cross sales, NTB account opening, etc.
• Client relationship management & acquisitions: Initiate, develop and retain client relationships, while contributing actively to the business development goals of the unit.
• Customer service and contact management: Ensure that the CSAT score is maintained as per the target set by the segment from time to time.
• Compliance & risk: Be fully aware of all policies relating to operational risk, sales processes, ethical sales practices, etc.
• Business unit performance: Able to manage a team of RMs, if provided; provide direction to proactively manage the customer's needs.

Skills and Experience

• 8 - 10 years of banking experience, preferably in a sales or relationship management role.
• Experience in client management and handling large teams within UAE/region.
• Able to adapt to changing market conditions and as per the segment's needs.

There's never been a better time to join Emirates NBD.

We're one of the region's most recognisable brands. We're banking innovation leaders. We're growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.