Job description / Role
THIS IS WHAT AGILITY FEELS LIKE
Director - Concessions - Upcoming
Revenue. Reputation. Relationships with 1300 organizations. Our team's task is as challenging as it is complex. They develop the revenue that drives our profitability, funds future development and improves customer service. From landside lattes to gourmet delights, they make the best of every revenue stream through fresh and innovative service propositions.
What you'll deliver
- You will plan the strategy and delivery of the annual revenue target for concessions, lounges, pass office and cost recoveries from objective planning, stakeholder relationship management, concession contract management and renewals, new business development, tenders through to operational implementation, ongoing quality controls and continuous revenue and service improvement planning.
- You will manage internal and external senior management level negotiations and relationships on concession revenue related objectives and plans to arrive at agreed actions.
- Your role is to ensure that key stakeholders are fully aligned and supportive of Dubai Airports own plans, projects and delivery activities and their own activities are aligned and will uphold DA's reputation.
What you bring
- MBA would be an advantage or educated to degree level or equivalent.
- At least 12 years' experience within a relevant commercial or travel retail environment.
- Broader and detailed understanding of all aspects of concession related airport activities and an understanding of other airport activities including operations, wider commercial activities, technology and support services.
- At least 8 years in a senior corporate management role developing long term corporate plans.
- Customer research information and market trends understanding to implement strategy to grow revenue generation
- Developing revenue generating commercial plans including contract negotiation.
- Detailed knowledge of airport operations
- Managing cross functional teams and multiple operational projects.
Life at Dubai Airports
Fast-moving and fast-growing, Dubai Airports is a business that's all about delivering great airport experiences, 24 hours a day. Life here means always pushing - and being pushed - to work better and smarter. With us, you'll be encouraged to be the best you can be. You'll be part of the team that connects the world. And at every opportunity, you'll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.
About the Company
THIS IS WHERE THE FUTURE STARTS
We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.
Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.