Director of General Services

Farah Experiences

Abu Dhabi, UAE

Ref: QP307-51

Job description / Role

Employment: Full Time

The Director of General Services shall be accountable for the overall contract performance of strategically outsourced hard and soft services and shall be responsible for delivering effectively outcomes that meet the objectives of Farah Experiences and its critical stakeholders.

Scope of Role:
• Effectively and efficiently plan, direct and manage the mobilisation of facilities management outsourcing across all entities of the business, ramping up to full operation within defined timescales and parameters.
• Accountable for the ongoing Direction, development and Management of Tier 1 contractors in the successful delivery of a full complement of hard and soft services, ensuring adherence to contracted KPI and SLA.
• Develop and maintain high level maintenance plans, ensuring contractors ability to accurately and effectively meet all timelines whilst delivering the highest quality standards and value for money.
• Ensure contractor’s effectiveness in developing, managing and maintaining appropriate technical / operational standards and quality assurance processes
• Establishing and implement controls and risk management targeted at increasing operational/cost efficiency, improve management information, ensure compliance, improve/standardize service delivery, increase internal/external customer satisfaction.
• Promote and maintain the highest standards of Health, Safety & Environmental Management and ethical employment and treatment of internal and contracted workforce.
• Chair regular business & performance reviews with tier one service providers and tier 2 contractors in order to:
• Evaluate and report on strategic delivery effectiveness
• Monitor and direct daily operations to ensure that goals and objectives are met in term of service
• Delivery targets and objectives.
• Chair monthly stakeholder internal stakeholder meeting in order to:
• Report on performance metrics, corrective actions and timelines.
• Receive high level stakeholder feedback.
• Present and Discuss strategic direction and decision making.
• Work closely with business partners to maximize uptime, minimize disturbance to operations and ensure business continuity.
• Deliver and align annual strategy plans relating to outsourced services with the organisations overall operating strategy.
• Accountable for the development, management and reporting of budgets relating to facilities management activities
• Develop and implement policies appropriate to outsourced facilities management strategies & delivery.
• Responsible for maintaining & renewal of all operational licenses (Trade, Commercial, Central Bank,Securities, etc...)
• Maintain contractual records and documentation and control of all contract correspondence, information sheets, status reports and other documents for all activity streams.
• Monitor contractors’ compliance with established procedures, fair labour standards and general welfare, identifying areas of risk / breach applying appropriate corrective actions in remedy.

Requirements

• Facilities Management experience at both strategic and tactical levels
• Ability to effectively and accurately project manage complex contractual arrangements
• First class outsource management experience
• Results driven.
• Solid financial acumen
• Robust organizational & resource planning, operational efficiency and stakeholder management ability
• Clear and concise presentation skills.(verbal and written

About the Company

Farah Experiences LLC was established in 2008 to provide world-class entertainment experiences. Today, the company manages and operates Ferrari World Abu Dhabi , the world's first Ferrari-branded Theme Park and Yas Waterworld, the UAE's unique Emirati water theme park.

Millions of satisfied guests have already visited the two iconic family attractions set in the heart of Yas Island, ideally located 10 minutes from Abu Dhabi International Airport, 30 minutes from downtown Abu Dhabi and 45 minutes from Dubai.

Farah Experiences is a wholly owned subsidiary of Abu Dhabi-based Miral Asset Management LLC.

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Director salaries in UAE

Average monthly compensation
AED 43,000

Breakdown available for industries, cities and years of experience