Director of Learning & Development

Job description / Role

Turbo - Fairmont - Dubai - Director of Learning & Development

Company Description

Why work for Fairmont?

Join a dynamic team and be part of Fairmont's thoughtful family.

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

Reporting to the Director Talent & Culture, Corporate, the Learning & Development Director will oversee the L&D opportunities across the region in collaboration with Accor Academy leaders across the company, driving a learning & talent development culture and ensuring the delivery of operational performance through an integrated and innovative strategy.

Key Responsibilities:

As a key leader within our corporate Talent & Culture team, the Director of Learning & Development is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritized, and executed, enabling organizational learning to be achieved through robust processes for identifying, sharing and embedding knowledge.

- In conjunction with the Director of Talent Management & Talent acquisition, develop the annual learning strategy and catalogue offerings, aligned with the regional Talent & Culture strategy and operational priorities.
- Collaborates with the Global Academy Team function by adapting and executing all Academy learning programs & initiatives.
- Strategically partner & consult with key stakeholders and business leaders (VPOs, General Managers, Corporate leaders, Talent & Culture teams) to identify and understand learning needs, creating a best-in-class learning approach that balances Hubs needs.
- Assists with the development and implementation of training strategies, ensuring pre-opening and re-branding hotels are provided with a high level of learning support.
- Ensure that global brand and culture initiatives are embedded globally.
- Deliver a high-quality learning solution to business units across the Hub.
- Support hotels with integrating and administering INES as a core learning resource.
- Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
- Certifies property-based trainers & facilitators and L&D teams to deliver various programs.
- Manage programs with agreed budget, select and manage external consultant or manage the deployment of internal consultant.
- Work with the Director Talent & Culture Corporate on the preparation and management of the Academy annual department budget, driving participation in learning solutions & programs, ensuring revenue targets are met, and managing expenses as well as aging debtors to deliver cost neutral results.
- Lead, coach and develop capability within the Global Academy team, provide direction and inspiration for high standards of excellence.
- Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
- Tailor the learning content of global programs to suit the needs of the region (including language translations).
- Conduct on-job training and task breakdown training.
- Ability to travel across the globe.

Requirements

Qualifications

- Bachelors or master's degree in Human Resources, Education, Organizational Development, Coaching or a relevant field of work or an equivalent combination of education and work-related experience.
- 5+ years of Learning & Development experience; experience within luxury hospitality is advantageous.
- Significant progressive work-related experience in managing and direct the development and delivery of learning or organization development programs in a multi-unit organization.
- Highly developed oral and written communication skills
- Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.
- Broad understanding of people strategy, including the drivers of organization effectiveness.
- Strong organizational skills, ability to project manage and execute.
- Ability to develop and design new and unique content.
- Multicultural awareness and ability to work with people from diverse cultures.
- Demonstrated teamwork and interpersonal skills including ability to coach and deliver feedback in a constructive manner to remote teams.
- Demonstrated consulting skills for the purpose of advising L&D teams, vendors and consultants.
- Speaking Arabic and/ or French is a plus.

Additional Information

We Are Fairmont Heartists

Our buildings are grand and our people exceptional. Our architecture gives us presence, but we are the heart and soul

We Are Home To Events That Matter.

We contribute to the collective vibrancy of our destinations and are part of their enduring spirit. We share a passion for culture with our guests, and we're honored to be their trusted guide.

We Are Empowered.

We take care of the little things and the big things. We believe moments that engage the heart create lifelong memories.

We Push Ourselves Every Day.

We strive to always be better; to not stand still. We know where we're going, and we will leave the world a better place.

There Is No Room For Ordinary In Anything We Do.

We're proud to share our past with generations of colleagues who created our rich history, and we accept our responsibility to follow in that tradition-it inspires our future.

We Lead From The Heart.

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

We Are A Family.

We celebrate our differences, we support each other, and we always stand together.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo!

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.