Director of Operations

Job description / Role

Be an ambassador for the brand and our resort as Director of Operations, where you will provide leadership and strategic support to all departments through our service culture, maximized operational excellence and guest satisfaction.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
- Consistently offer professional, friendly and engaging service
- Support the General Manager in the overall management and strategic direction of the hotel
- Oversee the operations / functions of the hotel
- Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards
- Responsibility of driving efforts to achieve/exceed the set targets for the Hotel both financial and qualitity targets
- Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Movenpick Brand Standards at all times.
- Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests.
- Be an ambassador for the Movenpick Brand

Requirements

Your experience and skills include:

- Previous experience in a senior leadership role, within a premium brand is desired
- Extensive Resort operations experience required and preferably with Rooms Background
- An Arabic Speaker will be preferred due to guest mix.
- Demonstrated knowledge of budget planning and financial controls
- University/College degree in a related discipline preferred
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

- Fun-loving, Vibrant & Passionate to learn & grow with us!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.