Ref: RP566-194

Job description / Role

Employment: Full Time

Emirates Palace

Emirates Palace is centrally located in the heart of Abu Dhabi, close to major visitor attractions and the main business areas of the city. Just 40 minutes from Abu Dhabi International Airport and 90 minutes from Dubai Airport, Emirates Palace is conveniently situated for both leisure and business travellers. Popular tourist sites close to the Emirates Palace include the Grand Mosque and the Abu Dhabi National Exhibition Centre, both located 20 minutes away. The Marina Mall and major shopping attractions are also within walking distance of the hotel

Director of Sales (Solid Leisure / MICE Experience)

Lead, direct and motivate the Sales team. Ensure the yearly sales budget is achieved and surpassed. Responsibility for extending the management standards and quality guidelines in the department set by the DOSM and to assume complete management responsibility for all activities of the department in the absence of the DOSM, in line with the hotels mission, vision and objectives. Be guiding, team oriented, democratic and empowering.

Key Responsibilities

- Is responsible for managing the Worldwide Travel & Trade market , which includes developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets set for the Travel & Trade segment and consistent with the brand image as outlined in the Business Plan.
- Is responsible for managing the Worldwide corporate segment (GCC / Local Accounts / RFP accounts), which includes developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets set for the Corporate Segment and consistent with the brand image as outlined in the Business Plan.
- Assist the Director of Sales & Marketing during preparation of the yearly revenue & expense budget.
- In consultation with the Director of Sales & Marketing, establish and direct the organization's financial, administrative activities and operational procedures to ensure the yearly revenue and expense budgets are achieved.
- Prepare and submit relevant administration in a timely and accurate manner such as sales call schedules, sales call reports, monthly reports of the sales team to Director of Sales & Marketing.
- Ensure all Sales personnel have sales targets, personal sales plans and a personal incentive.Ensure all Sales personnel are registered in the K Star programme and submit the monthly status to the programme leader.
- Formulate strategies in order to run an effective Sales team.Follow up on weekly sales reports from all professional sales team members for presentation to the Director of Sales & Marketing.
- Monitor all outstanding balances on all department accounts and follow up with all professional sales team members in a timely fashion.
- Work closely with all professional sales team members in the preparation of personal sales goals on a monthly, quarterly and annual basis and complete a report and analysis at the end of each month.
- Replace the Director of Sales & Marketing during their absence.Understand, follow and communicate the company sales vision.
- Promote the action of cross selling of other Kempinski Hotels with all sales colleagues.
- Responsible for ensuring all enquires are responded to within 24 hours
- Responsible for organising team building activities.
- Responsible for building and maintaining good relations with all Kempinski Sales Offices.
- Responsible for greeting all site inspections at the Hotel.
- Be aware of all market trends and check with Director of Sales & Marketing for urgent action.
- Carry out duties, projects and other assignments as required by the Director of Sales & Marketing.
- Be aware of all fire, health, safety, emergency and security procedures in the hotel.
- Attend the international fairs, road shows maintain and build strong relations during these events
- Use empowerment and give the team the chance to take initiative at all times.
- Provide guidance to team members at all times.
- Develop organizational commitment: Take care of the team's morale, motivation, loyalty and motivation.
- Build trust and team work.
- Identify new trends, recruit and develop new talents together with the Director of Sales & Marketing.
- Set priorities, develop managerial work strategies (e.g.: use of delegation), establish necessary methods to track and monitor to ensure effectiveness.
- Set performance standards, linking budget to performance, reporting results and holding the sales team accountable for results.
- Be a role model for all team members in terms of work & life balance, time management, dedication to guest engagement, dedication to quality work
- Analyse performance of the sales team, address strengths and improvement areas in order to improve effectiveness.
- Train, develop and coach team.
- Follow up on achievements of the team and properly recognise the success of team members.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements

Desired Skills & Qualifications:

- Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
- Excellent written and verbal communication skills.
- Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
- Ability to identify and delegate tasks effectively.
- Excellent organisational and time management skills.
- Applies a professional, confidential and ethical approach at all times

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Sales Director salaries in UAE

Average monthly compensation
AED 39,000

Breakdown available for industries, cities and years of experience