Director, Product Manager - General Insurance

Job description / Role

Director, Product Manager - General Insurance, Middle East & Africa

- Drive and support the General Insurance business to achieve the NFI budgets across the Middle East and Africa region
- Coordinate between the bank and Partner Insurance Companies and follow up for all requirements
- Bring to attention any competition activities
- Implement plans in order to increase market infiltration
- Focus on deepening customer relationships with the bank and provide the customer with best-in-class product offerings and service levels
- Have a line of sight on all products offered to customers and touch-points of the bank to maximise General Insurance sales opportunities.

Key Roles and Responsibilities

ACQUISITION:
- Provide an upwards feedback stream of the product performance
- Maintain business performance standards for acquisition, up-sell, retention and profitability
- Support the sales effort of the sales stream to be the "Best in the Market" in terms of the referral model
- Sales force management
- Assist in driving sales through the various insurance sales channels.

PRODUCT FOCUS:
- Manage the end to end launch of new GI products in line with the overall Insurance strategy plan
- Ensure that these are in line with group insurance and compliance requirements
- Actively manage assigned portfolio of products to ensure value targets are met.

OPERATIONS & COMPLIANCE:
- Control and periodically check operational risks and workflow in conjunction with operations to ensure proper implementation and efficiency
- Ensure the implementation of appropriate systems and operational procedures to support insurance sales, track MIS and profitability
- Maintain and manage the customer complaints for Insurance.

PEOPLE MANAGEMENT:
- Provide training and refresher sessions to insure proper product knowledge
- Support sales channels for all insurance business needs where applicable.

Requirements

- Strong and demonstrable track record of successful implementation of product variants and innovative customer offerings
- Demonstrated ability in implementing business plans related to sales, distribution and service
- Strong communication and negotiation skills with the ability to influence outcomes
- Ability to implement change initiatives by taking ownership and working with all stakeholders
- Strong inter-personal skills and coordination ability, which encourages and promotes enthusiasm and team spirit.
- The ability to lead teams of people, flexing style when and where possible to be seen as a thought-leader aswell as producer.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.