Director - Service Delivery

Job description / Role

THIS IS WHAT PERFECTION LOOKS LIKE

SERVICE AND OPERATIONS

Director- Service Delivery

It's the team's aim to make sure all passengers are delighted with their airport experience - from the moment they arrive at the airport to when they board their flight. Alongside others, they oversee terminal facilities such as infrastructure at security, check-in and immigration. Like them, you'll make customers feel they're at the heart of it all.

What you'll deliver
- You'll be responsible for ensuring that the highest standard of customer service is delivered to 100,000 daily passengers, 24 hours a day, through a team of dedicated service professionals. You will lead and inspire them to deliver a world-class passenger experience, through every aspect of the passenger journey- arrival, departure and connection.
- You'll oversee the operations of the assigned terminal, ensuring safety and security is of utmost importance at all times, monitoring all operational policies and procedures, effectively dealing with any disruption and minimizing the impact on the customer experience
- You'll be accountable for all stakeholder relationships, fostering relationships with airlines, government authorities and support service entities ensuring delivery of the Dubai Airports strategic vision is driven across all service partners

Requirements

What you bring
- You'll be educated to a degree level
- You should have at least 10 years' experience, within an airport or service industry environment
- You must have proven leadership experience within a customer service environment working with diverse, multicultural teams
- You should have experience with crisis management and business resilience

Life at Dubai Airports
Fast-moving and fast-growing, Dubai Airports is a business that's all about delivering great airport experiences, 24 hours a day. Life here means always pushing - and being pushed - to work better and smarter. With us, you'll be encouraged to be the best you can be. You'll be part of the team that connects the world. And at every opportunity, you'll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.

About the Company

THIS IS WHERE THE FUTURE STARTS

We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.

Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.