Dispatcher

Job description / Role

Job Description:

Main Tasks:

• Focal person to manage operations task management system (FSI or similar);
• Work proficiently in Tadweer Bolisaty system in order to extract required data for analysis and feedback.
• Work proficiently with FSI or any task management system in order to extract required data for analysis and feedback.
• Responsible for uploading and maintaining the contracts in the FSI.
• Schedule and execute the collections and the services as per agreed timelines
• Fleet, fuel and route management.
• Monitoring the vehicles locations and operating IVMS.
• Evaluating the down time of the vehicles & utilizations
• Evaluating utilization of drivers.
• Evaluating the fuel consumptions of the vehicles.
• Tracking any abnormalities and troubleshooting accordingly.
• Optimize the collection services using the analytical tools and skills.
• Receive customers’ complaints from the customer service department and handle them as per VESE Customer Management Procedure.
• Work and communicate closely with the Workshop to understand progress of repairs and share the priorities of operations.
• Responsible for his/her scope of work data Analysis and KPIs development.

Ensure all vehicles have:

• Daily inspections carried out by drivers.
• Monthly inspection carried out in addition to inspections by workshop.
• All damage / safety issues reported to the Workshop & QHSE as soon as possible.
• Investigate any damage caused by drivers, including wearing parts (such as gearboxes and clutches caused by poor driving).
• Communicate with fellow operations teams to understand the required collections and mobilisations.
• Update the log sheets, registers and portals as necessary and without delays.
• Schedule jobs requested by customers using Bolisaty. Keep bolisaty upto date and organized.
• Follow company procedures in accidents/incidents and vehicle damage etc.
• Understand his/her role in the event of an emergency and participate in emergency drills and exercises.
• Manage schedules of drivers to ensure customer satisfaction, acceptable service levels (24 hours for on call service).
• Ensure quality control in coordination with the Quality department on the services rendered by Veolia.
• Ensure vehicles are available for PPM as per workshop schedule with 95% PPM achieved on time.
• Daily communication with colleagues in the commercial and operations teams.
• Minimize subcontractors to remain with the Budget.
• Plan one off jobs on allocated customer sites, in other words, site visit, mobilizing and demobilizing and keep record to assist invoicing.
• Plan mobilisations, including labor and drivers, ordering containers and equipment.
• Regularly review team size to ensure the number of employees matches contracts’ requirements and workload.
• Support HR in hiring new employees for his/her team by interviewing and assessing candidates.
• Plan subordinates' work schedule and leave/off days to agreed levels to ensure continuity of business, ensure employees take leave in line with UAE labor law and return from leave on time.
• Undertake inspections of subordinates. Follow up on the preventive and / or corrective actions identified during the inspections and monitor the timely closing of the actions.
• Diligently perform any other reasonable work or related tasks at the request of his/her manager.

Skill Requirements:

• Good knowledge of waste management practices and hazards.
• Valid UAE light vehicle driving license is a must.
• General knowledge of Environmental hazards and HSE principles.
• Knowledge of fleet management.
• Proficient in Bolisaty system.
• Proficient in FSI or any task management system.
• Ability to adapt to changes in the work environment.
• Maximum flexibility due to the nature of work.
• Ability to work effectively in a multicultural team environment.
• Excellent interpersonal and conflict handling skills.
• Good command of written and spoken English and Hindi/ Urdu is a must.
• Good command of Arabic is an advantage.
• Able to transfer knowledge to colleagues, interns and students.
• Ensure proper record keeping.
• Communicate accurately, correctly, timely, effectively and in an appropriate manner using email, documentation and verbally
• Excellent Proficiency in Google workplace specially (sheets, docs and slides).
• Good Proficiency in data analytical tools i.e. looker studio, power BI.

Qualification:

• Hold a relevant educational qualification from a well recognized and reputable academic institution fit for the required job function.
• At least 5-6 years of proven industrial and preferably in the waste management, oil, gas or related sectors in a well reputed organization with at least 3 years in supervisory level.
• Strong operations liaison for the past 3-4 years.

About the Company

Veolia is the world's largest environmental services company.

For over 160 years, Veolia has provided public and private sectors with Water, Energy and Waste Management solutions and services which are vital to human development and sustainable growth.

With over 200,000 employees on five continents, Veolia designs practical solutions for the management (operation, treatment, distribution and/or supply) of Water, Waste and Energy. Through these three complementary activities, Veolia helps to develop access to resources, to preserve available resources and to renew them.

Veolia Group achieved revenues of EUR 28.5billion in 2021. (In 2020) the Veolia Group served 95mn inhabitants with drinking water, 62mn with sanitation, produced nearly 43mn MWH of energy, and recycled 47mn tonnes of waste.

Veolia aims to become the benchmark company for ecological transformation. Our goal is to build a better 21st century. We therefore see ourselves as #resourcers.

VEOLIA IN THE NEAR & MIDDLE EAST

Veolia has operated in the Middle East for over 30 years, providing innovative and sustainable water & waste services to industries, governments & communities, retail and commercial businesses.

Veolia has more than 3,000 employees in the Near & Middle East and a strong regional network of ~12 offices in the UAE, Oman, Saudi Arabia, Qatar, Bahrain, Kuwait, Jordan, Lebanon, and Turkey.

Veolia currently has over 6,000 project references of work delivered in the region, and continues to develop new projects through public-private partnerships and innovative contractual schemes.