Doorman

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!

"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick
The place to savour life - We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to savour the flavor of life, balancing small indulgence with what's good for them and good for the world.

Hotel
Movenpick Hotel & Apartments Bur Dubai

Job Description

The Role

• Under the guidance and supervision of the Concierge and/or the Concierge Supervisor and within the limits of the established Accor policies and Operational Standards Manual, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. Must assist all the guests with their luggage and cars park upon arrival and departure according to our hotel standards in order to ensure guest satisfaction under the control of the Concierge in the accomplishment of their objectives.

Key Deliverables and Responsibilities

Planning and Organising:
• Review and update Logbook.
• Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.
• Assist guests with their luggage.
• Report regularly on happenings to FOM.
• Aware of fire and first aid procedures.
• Handle guest complaints and report to manager.
• Perform as per Operational Standards Manual and in line with the Company's Values and Core Behavior.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

Operations:
• Opens the main door of the hotel and ensures that all guests are greeted on arrival and departure of the hotel and escorting each individual in the right direction.
• Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Be aware of the hotel accident prevention policies.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Check hotel situation, occupancy, functions, groups, VIPs.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Co-ordination and information with the Concierge, Front Office and other departments.
• To effectively handle all guest requests.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.

Generic Aspects on Hygiene / Personal Safety / Environment / Confidentiality:
• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, blackout and evacuation.
• Knows the safety regulations and ensures their application and ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability (saving energy, recycling, sorting waste etc.).
• Understands and strictly adheres to the Rules and Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Our Values:
• Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread - beyond professions, persons, countries and cultures - the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion:
• We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance
• We believe that hospitality has the power to unlock a better tomorrow. We act for good to support and empower the communities in which we live and protect the planet that you visit.

Respect:
• We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest:
• Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust:
• Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation:
• We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

• Strong interpersonal and problem-solving abilities.
• Fluency in English, additional languages are a plus.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.