Duty Manager

Job description / Role

Duty Manager

Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.

Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.

Kempinski Hotel Mall of the Emirates

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski's most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Key Responsibilities:

- Ensures the smooth running of the operations on a day to day basis and in a pro active manner
- Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles
- Support and assist all Front Office sections.
- Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems
- Inform and coordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them
- Check all correspondence of the day's arrivals to familiarize with arrived and arriving guests and their needs, follows up as required
- Follow up with Housekeeping any unresolved room discrepancies
- Maintain reservation procedures, same day arrivals
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees
- Ensures that all departmental information is kept accurately and up to date
- Understand and carries out duties in line with Hotel Emergency Procedures
- Inspects guestrooms on a daily basis
- Responds promptly to any operational requests from Front Office and other hotel departments
- Attends to referred and unsolved problematic situations
- Completes VIP, delegations and group leaders welcome and farewell as appropriate
- Conduct efficient hand-over with coming Manager

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements

Competencies:

- Minimum of 3 years experience in a similar role in a 5 star international hotel chain
- Working knowledge of reservations department. Strong telephone etiquette.
- Strong knowledge of Microsoft Office applications
- Fluency in English (Written and Spoken)
- Additional languages is a strong advantage
- Experience of supervising large team
- Combined background in Food and Beverage and Front Office a distinct advantage

About Kempinski

Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.