Duty Manager

Job description / Role

Key tasks
- To assist the head of department in managing and ensuring smooth operation of the hotel
- Contributes to guest satisfaction by providing a high standard of service in line with policies and procedures
- Helps increase hotel revenue through his/her sales efforts
- Provides a warm and personalized welcome to guests
- Handles any guest complaints and/or remarks
- Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
- Informs guests about the formalities, any special conditions relating to their stay and the services available
- Handles phone calls and manages the reservation schedule
- To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set
- To assign responsibilities to associates and to check their performance daily.
- Maintain a logbook of all guest and staff incident reports and submit to the management.
- Support associate needs in departments based on the hotel priorities and anticipated business levels.
- To assist and be responsible of Le Club members, Frequent Flyer program and VIP guests
- Promotes the hotel's range of services in order to increase sales
- Applies and actively supports the hotel's pricing policy
- Encourages customer loyalty by promoting the Le Club program
- Respects the procedures governing invoicing and cash operations
- Writes a nightly activity report for hotel management'
- Ensures the enrollment and entry of points for all Le Club stay memberships

Requirements

Skills
- Level of Education Vocational education Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements
- Desired candidate should be a Hotel Management graduate with a minimum of 2 years' similar experience.
- Must be computer literate with effective communication skills and an excellent command of written and spoken English.
- The ideal candidate will be a hands-on professional with a passion for service quality and excellence.
- Outgoing, creative and eager to share the desire to deliver Ibis service standards and AccorHotels values with guests and associates.
- Excel
- Word
- Micros
- TARS
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.