Duty Manager

Job description / Role

At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and visitors is an integral part of our operations. As a Duty Manager, you will effectively assist in managing the Front Desk department. You will also be acting as a Manager on Duty with regard to the rest of the hotel. All problems must be attended to and solved using the resources of other colleagues and Leaders. Delegating where and when required. Follow up is a priority and is expected. Providing supervision and leadership to all Rooms areas.

Hotel Overview:

Ideally situated on the Arabian Gulf in Ajman, UAE, the Fairmont Ajman has opened in May 2015. The hotel is in close proximity to both the Sharjah and Dubai airports. The hotel features 252 guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities. The beachfront location will offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2,000 square meters of indoor function space as well as outdoor facilities.

Summary of Responsibilities:

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Set a high example in regards to punctuality, appearance, attitude, leadership, Guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation. Support company and hotel policies and procedures including the promotion and participation in HOS, Health and Safety and GSI initiatives. Use discretion and tact when dealing with Guest enquires, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation. The Duty Manager's phone is the central communication point and must be carried at all times. Check and maintain the Duty Manager safe in accordance to the procedures set by the company. Responsible to carry the Duty Manager's Master key at all point of time and must never hand them to anyone else. Advice the Front Desk Manager & Director of Rooms of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons. check the condition of the departure rooms with the shift leaders and assist if required. Follow up with the Supervisors in regards to any room discrepancies (skips,sleeps) and assist with their inspection. Ensure that the Police report is being done on a regular basis. Ensure all colleagues within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates. Ensure that all colleagues have a complete understanding of and adhere to the Hotel colleague rules and regulations. Assist in the building of an efficient team of colleagues by taking active interest in their welfare, safety and development. Maintain the integrity of the Front Office environment. Share their knowledge, contacts and be compassionate with all of our colleagues. Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest's complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel's Interest In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc Ensure maximum safety for Guests, patron and colleagues during emergencies. The protection of hotels interests must be the major concern. Fully trained in emergency procedures and to assist in carrying out any practice drills.Leader of the Emergency Response Team (E.R.T) during emergency procedures as per the Fire and Evacuation Plan Monitor the car park and driveway. Make regular rounds of the Hotel to ensure smooth operations in all areas Photograph all room damages Authorize after hour distribution of keys, Including dry stores and beverage stock Supervise Front Desk colleagues, assist in check in and checkouts Perform any other related duties assigned to him / her by the Front Office Manager. An unbiased report must be sent to all concerned at the completion of the shift Responsible for the smooth operation of the hotel, he / she must make decisions on all matters involving Guest contact with hotel colleagues. In absence of the senior Front Office management, he / she has full authority to make decisions concerning Front Office. Other duties as assigned

Requirements

Qualifications:

Knowledge of Opera, Word, Excel, Delphi and Windows 2000. Minimum of one year previous experience as a Duty Manager is preferred. Arabic or Russian speaker is an advantage highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties. Must be able to work well under pressure in a fast paced and constantly changing environment Excellent written and verbal interpersonal and communication skills. Must be strong team player with proven leadership, development and delegating skills. Highest Guest service skills, talent and knowledge with the vision and ability to lead colleagues to excellence. Diploma in Hotel management an asset . Previous International experience essential Second or third language an asset

Visa Requirements: Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.

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About Fairmont Hotels & Resorts

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities-throughout North America and the caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests