Duty Manager

Job description / Role

Emirates Palace

Emirates Palace is centrally located in the heart of Abu Dhabi, close to major visitor attractions and the main business areas of the city. Just 40 minutes from Abu Dhabi International Airport and 90 minutes from Dubai Airport, Emirates Palace is conveniently situated for both leisure and business travellers. Popular tourist sites close to the Emirates Palace include the Grand Mosque and the Abu Dhabi National Exhibition Centre, both located 20 minutes away. The Marina Mall and major shopping attractions are also within walking distance of the hotel

Duty Manager

Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.

Key Responsibilities:

- Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
- Support and assist all Front Office sections.
- Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems
- Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
- Check all correspondence of the day's arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
- Control room availability for walk-ins and establish accountability for guests departure dates and times.
- Follow up with Housekeeping any unresolved room discrepancies
- Maintain reservation procedures, same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
- Ensures that all departmental information is kept accurately and up to date.
- Promotes in house sales and facilities to maximize hotel revenues.
- Understand and carries out duties in line with Hotel Emergency Procedures.
- Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.

Requirements

Desired Skills & Qualifications:

- 1-2 years' experience in Duty Manager role
- Proficient in Micros
- English Language proficiency (Preferably Additional Languages)
- Concern for quality and attention to details
- Ability to work and communicate in a multinational environment
- Able to work in a fast paced environment and can multitask
- Ability to remain calm and composed under pressure
- Flexible in terms of scheduling
- Applies a professional, confidential and ethical approach at all times
- Able to stand all day

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.