Duty Manager

Job description / Role

You passionate about people, you are generous, attentive and free.

You are already a part of Hospitality industry, confident in your skills as a Front Office senior professional and committed to exceeding guest's expectations.

Your enthusiasm and determination to success will be contagious to the team and you will thrive on contributing to a bigger picture through your ability to take decisions on the spot to resolve issues.

In this Cluster role you will report to Cluster Rooms Division Manager and will lead a smooth shift operation of Front Office Department at Novotel, Ibis & Adagio Premium Dubai Al Barsha.

This role is a great chance to join a diverse team of pro-active, curious and creative professionals who master the fine art of welcoming, connecting and serving others.

Help us to place such a big smile on every face that can't be hidden by a mask!

Caring for others is our super-power!

What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
- Manage daily operation of the Rooms Division
- Lead, guide and direct the efforts of the team
- Solve operational problems and ensure continuity in the service during your shift
- Provide support to Cluster Rooms Division Manager in the daily operational duties.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
- Consistently offer professional, friendly and engaging service

Requirements

Your experience and skills include:
- Fluent in English
- Previous relevant experience
- Ability to focus attention on guest needs, remain calm and courteous under pressure
- Strong interpersonal and problem solving abilities
- Confident Opera user

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.