Duty Manager

Job description / Role

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who's who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an oceanfront swimming pool, and a wellness studio.

Job Description

Join the distinguished team at Delano Dubai as a Duty Manager, where you will play a crucial role in ensuring the smooth operation of the hotel, providing our guests with a seamless and exceptional experience throughout their stay. Your leadership, strong attention to detail, and unwavering commitment to luxury service will be instrumental in upholding Delano's high standards. From overseeing daily hotel operations to ensuring guest satisfaction, you will manage the team, address guest needs, and ensure every aspect of their stay is handled with sophistication and care.

Key Responsibilities:

• Guest experience management: Ensure that every guest receives personalized service, promptly addressing their needs, resolving any complaints, and delivering a memorable and luxurious stay.
• Operational oversight: Supervise all hotel operations during your shift, ensuring all departments work efficiently and in alignment with Delano's standards of luxury hospitality.
• Team leadership & coordination: Lead, motivate, and train associates, ensuring they provide excellent service and maintain high operational standards.
• Problem solving: Address any issues or challenges that arise during your shift, making quick, informed decisions to ensure guest satisfaction and smooth operations.
• Communication: Collaborate with different departments (Housekeeping, Front Desk, F&B) to ensure seamless service delivery and consistency across the hotel.
• Security & safety: Ensure the safety and well-being of all guests and associates by enforcing security protocols and responding effectively to emergencies.
• Maintain standards: Ensure cleanliness and organization, maintaining Delano's luxury standards across all hotel areas.
• Special requests: Address and fulfill special guest needs, offering personalized solutions.

Qualifications

• Luxury expertise: You bring a proven background in luxury hospitality, whether at a high-end hotel or upscale restaurant, demonstrating your ability to offer refined and discreet service that goes above and beyond guest expectations.
• Exceptional communication: Your communication and interpersonal skills are second to none, allowing you to engage with guests in an elegant manner that enhances their overall experience.
• Operational expertise: You are well-versed in the operations of luxury hotels and management systems, with a deep understanding of high-end service protocols that ensure seamless day-to-day functions.
• Educational background: A relevant qualification, such as a Bachelor's degree in Hospitality Management or equivalent experience, is preferred, reflecting our commitment to maintaining excellence.
• Great personality: At Delano Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.

Additional Information

Why Join Us:

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that's all about growth, collaboration, and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

If you're a dynamic person eager to make waves in the world of luxury hospitality, we want to hear from you! Send your resume and a compelling cover letter detailing why you're the perfect fit.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.