Duty Manager

Job description / Role

Company Description

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife, and the adventure of connection. Hyde is more than a brand; it's a state of mind.

Hyde Hotel Dubai

Hyde Hotels, Resorts & Residences, part of the world-leading Accor group, opened the first Hyde hotel outside of the United States, Hyde Hotel Dubai, in close proximity to the iconic Burj Khalifa, directly fronting the Business Bay canal and promenade.

Hyde Hotel Dubai, a five-star hotel, opened its doors in Q4 2021. The 276 rooms, all with balconies, are a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline, and the iconic Burj Khalifa - the tallest building in the world.

Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, contemporary Japanese from Katsuya, and hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a coffee concept, a lobby lounge, Hyde pool & lounge, a spa, male/female salon, fitness center, swimming pool, and retail area. The hotel's public areas, guestrooms, and Cleo were designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern, and Hyde pool and lounge were designed by Tristan Plessis Studio.

Job Description

• Manage and supervise all tasks of staff to ensure guests receive prompt, cordial attention and personal recognition.
• Assist the Front Office Manager in all aspects of duties.
• Ensure repeat guests and other VIPs receive special attention and recognition.
• Control room availability, room types, accuracy of room count, and rate categories.
• Maximize occupancy, revenue, and average rate while maintaining high service standards.
• Liaise with the Housekeeping Department to ensure room image is maintained and the "Room Ready on Arrival" policy is adhered to.
• Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities, and other room-related requests are met.
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out.
• Know system recovery procedures.
• Interpret computer reports and compile relevant statistics for front office.
• Approve upgrades and special amenities in absence of the manager.
• Maintain inter-departmental relationships to ensure seamless customer service.
• Inspect frequently for cleanliness and orderliness of the lobby, reception, and cashier's desk, and on a random basis, VIP rooms prior to arrival.
• Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements.
• Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, and appearance.
• Work with the HR Manager to ensure productive departmental performance.
• Work with Finance in the preparation and management of the department's budget.
• Adhere to OH&S policies and procedures and ensure all direct reports do the same.

Qualifications

• Good organizational skills.
• Good level of engagement with residents.
• Ability to manage a multi-cultural workforce.
• Excellent leadership and communication skills.
• Display high levels of integrity, dedication, and support for continuous improvement.
• Flexible management style to meet the challenges of a changing work environment.
• Good knowledge of the entire Front Office Operations.
• Must be a self-starter, coach, and mentor who can motivate the team to perform their best.
• Knowledge of Opera Property Management System preferred.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.