Job closed
Ref: RP729-108
Job description / Role
THIS IS WHERE THE EXCITEMENT REALLY BEGINS
CUSTOMER SERVICE DELIVERY
Duty Manager- Baggage
It's the team's aim to make sure all passengers are delighted with their airport experience - from the moment they arrive at the airport to when they board their flight. Alongside others, they oversee terminal facilities such as infrastructure at security, check-in and immigration. Like them, you'll make customers feel they're at the heart of it all.
Job Purpose
- To ensure the safe and efficient operations of the entire baggage operations per shift
- Leading a first-class Customer Service environment
- Resolving all customer and baggage related incidents that may occur to ensure smooth delivery of the passenger experience
Requirements
Qualifications and Education
- You will be educated to a degree level
Experience
- You will have at least 5 year experience working in an operational airport environment dealing with customers and stakeholders. Previous experience managing a team would be an advantage.
Knowledge
- Airport operations mainly: Baggage- systems, processes
- Customer Service skills and mind-set
About the Company
THIS IS WHERE THE FUTURE STARTS
We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.
Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.