Duty Manager - Night In Charge


Dubai, UAE

Ref: RP714-10508

Job description / Role

Employment: Full Time

The Role:

- Support Rooms Division Manager in overseeing the daily operations especially during night shift, ensuring Heartists productivity, monitoring efficiency of all processes and creating a positive work environment.
- Lead and manage all aspects of the Room department and ensure all service standards are followed with friendly and engaging service.
- Responsible for all front office functions during night shift ensuring the smooth operation of all tasks.

Main Tasks and Responsibilities:

- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Be well versed on policies of hotel related to credit/lost and found hotel guests properties.
- Conduct daily briefings during the night shift if required and ensure that all relevant information is well received by Heartists.
- Manage and supervise all tasks of Heartists to ensure that highest quality service is delivered and department standards are met.
- Review, analyze and suggest improvement of work flow and standards at the Front Desk.
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
- Communicate with Rooms Division Manager on all matters regarding guest services & hotel operations.
- Ensure documentation of all guest related issues using the logbook.
- Oversee shift handover procedures.
- Coordinate and communicate within departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guest needs and complaints tactfully and efficiently during the nights.
- During the night shift be available for greeting, rooming, and sending off guests.
- Inspect front of house and back of house regularly for cleanliness and orderliness.
- Ensure that Front office staff complies with marketing techniques and maximizes sales.
- To ensure all Heartists during night shift complies of hotel policies and rules & regulations.
- Check billing instructions, monitor guest credit and act upon any discrepancies.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Ensures the Safety, Security and Loss Control policies and procedures are compiled and handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel.


Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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Duty Manager salaries in UAE

Average monthly compensation
AED 7,000

Breakdown available for industries, cities and years of experience