Duty Manager - Retail

GG Selection

Dubai, UAE

Ref: RP506-166

Job description / Role

Employment: Full Time

Working for one of the most prestigious organisations in Dubai, The Duty Manager will be responsible to ensure the smooth and profitable running of the store. Manage and inspire the team to deliver the highest levels of customer service and ensure every customer receives an unrivalled personalized retail experience.

The job holder is responsible and accountable for (but not limited to) the following:
• Managing and motivating a team to increase sales, maximize profitability, meet targets and ensure efficiency
• Managing stock levels and making key decisions about stock control; replenishment and delivery
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews
• Ensuring compliance with health and safety legislation, and working practices of the airport e.g. security
• Preparing promotional materials and instore displays, in line with the guidelines from Marketing Team
• Handling the whole customer purchasing life cycle, assisting with choices to completing transactions and deliveries. Providing guidance to all team members on best practice in all aspects of the store activities.
• Guiding staff so that customer enquiries are both diplomatically and professionally handled at all times.
• Completing administrative tasks and running reports through computer programs such as Excel, PowerPoint Microsoft Outlook and MRMS.
• Looking after and reporting on all aspects of the store to the Terminal Manager and General Manager
• Perform other duties as requested by the Line Manager

Requirements

• WSET 3 Advanced, either studying or achieved
• Degree educated or equivalent
• 2 years grape beverage retail experience
• 2 years management experience
• Team player and self-starter who has confidence in handling HNW individuals
• Flexible and adaptable - the ability to work combinations of both day and night shifts
• Excellent customer service and communication skills
• Uses initiative, self-motivated and target orientated
• Enthusiasm for fine and luxury spirits.
• Languages - English plus European or Chinese or Russian
• IT knowledge and skills.
• Presentation skills and experience

About the Company

GG Selection is a search partner with an international presence, clients in diverse industries, and a network of talent for all levels of seniority and experience. We’re not limited by industry or geography, and we treat every brief and every client like the individual case it is — never making assumptions or taking anything for granted, and always tailoring our service to the needs we discover.

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Duty Manager salaries in UAE

Average monthly compensation
AED 7,500

Breakdown available for industries, cities and years of experience