Ref: QP966-184

Job description / Role

Employment: Full Time

Job Objective
The Duty Officer is responsible for all shift related activities in the operations departments, including the ware wash and flight preparation functions which is accomplished by directing and leading the catering team leaders and members.

Job Responsibilities
• Accountabilities related to preparation/scheduling of work or actions which need to be completed. Reviewing and reporting performance.
• Coordinates between airside and landside operations to optimize the deployment of staffing resource, that is most cost efficient and delivers a full dispatch to aircraft on time
• Responsible for the development of the supervisory team.
• Supports the Senior Duty Officer and Operations Manager in establishing current and future resource requirement by evaluating operational improvements or risk mitigation as and when required
• The Duty Officer assumes the role of ‘person in charge’ for the airside and landside operations when the senior duty officers and the Operations Manager are not on site
• Accountabilities connected to managing the ‘execution’ of the work and ensuring adequate performance levels to ensure the ‘work gets done’ on time, to quality and safety standards and within cost.
• Personally, interacts with senior cabin crew and VIP catering management to help provide a seamless and timely service delivery
• Uses local knowledge and negotiation skills when trying to fulfil the stretched demands of customers, even at short notice and in doing so works hand in hand with the procurement team.
• Understands the behavioural and performance standards of his direct reports, and takes appropriate and consistent actions that fall in line with Group protocols in relation to training and disciplinary proceedings to encourage relevant improvement
• Acts as the shift standard bearer in regards 5s methodology, and conducts daily audits against agreed standards, and takes corrective actions where required.
• Responsible for all safety audits and inspections, and acts as the standard bearer on the shift in regards safety management.
• Is accountable for the accuracy and timeliness of service delivery for all flights during the shift by monitoring supervisory activities, maintaining the provided KPI’s relating to staff performance
• Is accountable for the accuracy and timeliness of service delivery for all flights during the shift by monitoring supervisory activities, maintaining the provided KPI’s relating to staff performance
• Accountable for the accuracy of the inventory counts across the shift, where discrepancies may lead to financial loss for Alpha
• Communicating throughout the shift with the kitchen team, the replenishment team and ware wash to ensure a smooth and timely flow of materials and equipment to the flight prep function
• Support and leadership for the operations controllers, cashiers, and replenishment teams when the Administration Support Supervisor is not on duty
• Personal management of all VIP requirements on the shift, from procurement, liaising with the kitchen and sourcing the required goods and equipment, and communication with the client throughout
• Responsible for all daily tool box talks, and capturing all relevant concerns and comments from staff during these processes

AED 8,000 to 9,000 per month inclusive of fixed allowances.
Additional benefits: Food, Insurances, Annual Ticket


• The candidate must have relevant experience in flight catering or similar of at least 5 years and up
• The candidates should possess strong leadership and management skills
• The candidates must be willing to work on-site and can start as soon as possible
• Preferably with background from any of the reputed flight catering companies in the UAE

About the Company

Making Travel Special is about knowing what customers want. We recognise that by serving our customers, we're also serving their customers. That's why we talk about the promises our customers make. In this way, we delight our customers and their passengers, even as we continue to challenge ourselves to become the most admired provider in the world.

We treat customers like they are our guests. And because they expect food to be good and wholesome, we maintain the highest global quality assurance standards. What's more, our teams of experienced, dedicated professionals go the extra mile to provide innovative, efficient and reliable services for every single one of them.

Over the years, we've become a global player. In the coming decades, we'll continue to transform our industry by staying true to our core values.

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