E-Commerce Associate / Online Insurance Sales - (Insurance Experience)

Job description / Role

This is not a call center position. An E- Commerce Associate’s primary role is to assist in providing customers with our e-products seamlessly by assisting and guiding them either online or through the phone

We are looking for a long term, flexible, competent ECommerce Customer Service Associate who strives in a fast pace office atmosphere. This candidate must be able to multi-task, handle all aspects of customer service, enter policies in an efficient, accurate, and timely basis. An experienced candidate should have a background in administration and must have excellent written and verbal communication skills in conjunction with knowledge of E-commerce.

A general overview of the position includes ensuring that all queries received through the company’s website and social media channels are answered in a professional and courteous manner, building a relationship with the customer and resolving the customer's questions and concerns. Answer product questions and resolving issues through ownership of the case.

The position works in conjunction with other representatives in the same position and is supervised by the department manager/COO.

Attention to detail, knowledge of the products and prior customer service experience are necessary. Extensive internet and technical knowledge are a must.

Key Skills:
• Passion for the art of customer service and the heart to help others
• Exceptional communications skills, both verbal and written; able to convey information in a clear and concise manner; asks appropriate probing questions
• Thrives in a diverse team environment
• Friendly and confident; can offer honest and empathetic service while maintaining efficiency
• Attention to detail; outstanding problem-solving/multi-tasking skills; strong follow through skills, resourceful and creative; able to work independently or collaboratively
• Innovative, constantly seeking ways to improve processes
• Proactive attitude and focus; desire to learn and improve professionally
• Solid computer skills: Proficient in Word, internet browsers/search engines, and experience with Microsoft Excel. Experience with Salesforce a plus, but not required.
• Preferred previous experience working with various social media platforms

Requirements

• Ability to troubleshoot and problem solve quickly.
• Pleasant, friendly personality, good customer service skills and decision making.
• Must be organized and proactive.
• Extremely detail oriented but also able to multitask under pressure
• Strong communication skills.

About the Company

Al Wathba National Insurance Company Co P.S.C - AWNIC. is one of the leading insurance companies in UAE. It has a well spread service network across UAE with its registered head office situate in Abu Dhabi and its branches in Dubai, sharjah and Al Ain respectively.

AWNIC has a qualified and experienced management team of professionals who interact constantly with their clients. the well trained and courteous technical team takes proper care of costumers in the day to day services & administration through its professional but caring touch