E-Commerce Key Account Manager

L'Oreal Middle East


Ref: RP957-551

Job description / Role

Employment: Full Time


- Lead and negotiate annual agreements with Ecommerce partners
- Drive customer acquisition, retention and growth through digital marketing, and a seamless customer experience online, including managing CRM, loyalty programs and ensuring delivery and returns processes are effective
- Drive relationship with partners (as outlined above) to ensure synergies between the brand’s own digital activities and those of the retailers
- Work closely with marketing to define the consumer experience and e-merchandising
- Activate the right business drivers by tracking and drawing conclusions from specific e-commerce KPIs (unique visitors, conversion rate, profit optimization)
- Adapt strategy to fit with the nuances of local e-commerce markets and leverage best practices across geographies
- Ensure that the brand presence and journey online is consistent with overall brand standards and strategy
- Drive collaboration with technology teams and ensure continuous improvement and upgrade of the site Scale direct to consumer online sales (only applicable for e-commerce leaders of specific divisions/brands)
- Identify new E-commerce trends and opportunities for business growth and implement action plans



- Digitally upskilled
- Business and negotiation skills
- Team player
- Analytical skills
- Team management

You have…

- 3 to 4 Years’ experience in E-commerce business
- Experience on Amazon
- Experience on key account management
- Experience in managing monthly turnover target
- Experience on KPI’s management
- Experience on team management (Indirect through distributor)

About the Company

For more than a century, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.

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Key Account Manager salaries in UAE

Average monthly compensation
AED 13,500

Breakdown available for industries, cities and years of experience