E-Commerce Merchandiser

Job description / Role

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years.

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

E-commerce Merchandiser

We are seeking a E-commerce Merchandiser who will be responsible for consistency between online global brand strategy & local market specificities

You will be directly responsible for maximizing the user experience and conversion on our platform. You will manage the creation of edits and pages, with a strong focus on the Visual merchandising of the website categories, ensuring offerings and promotions are timely listed online in alignment with stores, and analyzing online purchasing data, competitor comparisons, and translate them into reports to update the E-Commerce Manager

What you will do:
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a the controlled and consistent manner
• You will understand and utilize the insight from analytical merchandising with the creative needs of brands, products and markets to deliver a VM approach that helps to achieve the KPIs of the brand (sales, productivity, profit)
• Demonstrate full awareness of brands & seasonal trends and their relevance to the Lacoste proposition, influencing all aspects of Visual Merchandising, researching media and competitors to share with the team any relevant findings for a more informed placement of product
• You will develop a deep understanding of product categories and product catalog to identify growth opportunities
• Manage/create/remove categories and collections on the website
• You will be responsible in ensuring consistency of product SKUs and labels with ERP systems
• Liaise with the content/graphic team to guide them on the choice of pushes/categories/products to push
• Identify product merchandising opportunities for email campaigns, catalogs and homepage pushes
• Liaise with the commercial team for new brands listing
• You will analyze web data to make recommendations for change to the front end of the website
• Develop newsletters in coordination with Digital Merchandising Manager
• Generate weekly/ monthly reports to E-Commerce Manager to include key insights on product performance and user experience
• You will be in charge of the Full Site QC Check and on leasing with the Product team for the Ticket Creation & Fulfilment
• Notify marketing/content team of new brand arrivals for photography so it’s ready to launch with Brand online
• Work with CRM to determine email schedule, select relevant product
• Work with Finance to determine budgets and forecasting
• In charge of the product Newness & Tracker Review
• Monitor stock levels to avoid out of stock issues during peak season
• Own the merchandising calendar – planning with marketing, content, social, email and seek to constantly optimize
• Forecast and create stock replenishment for the purchasing team to action
• Optimizing product pages including; product imagery, monitoring reviews, cross-sells/upsell and product page ‘special offer’ banners
• Process daily SMS to customers with pending orders to help minimize the cancelation rate

Requirements

What you need to succeed in this role

We would love to hear from you if you can say yes to the below....

• A minimum of 1 years of relevant experience in transactional ecommerce
• Understand the Luxury market with interest in Fashion brands.
• Previous experience of working with Salesforce or similar tools
• Have high emotional intelligence and ability to understand cultural nuances.
• Love collaborating and being creative

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.

What we can offer you
We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories, and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits
We recognize the value that you bring, and we strive to provide a competitive benefits package which includes healthcare, life insurance, child education contribution & exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.