E-commerce Operations & Customer Service Assistant

Irwin & Dow

Dubai, UAE

Ref: NP447-663

Job description / Role

Employment: Full Time

Irwin & Dow are currently working in partnership with a leading E-commerce business in order to recruit for an Operations and Customer Assistant. You will be part of a well-established team, based in a central location in Dubai.

As operations assistant, you will assist the Operations Manager in managing the two departments: Logistics and Customer Service. You will Strategically plan and manage logistics, warehouse, and transportation, retail store/customers. Direct, optimize and coordinate full order cycle. You will be responsible for coordinating with the accounting department regarding invoices of suppliers of both consigned as well as non-consigned products and freight invoices.

Keeping track of quality, quantity, stock levels, delivery times, transport costs and efficiency. Arrange warehouse, catalog goods, plan routes and process the shipments will also be your responsibility.

Requirements

To be successful in this role it is essential that you have a proven track record in a similar E-commerce business with 3 – 5 years’ experience. You must have customer service and logistics experience within this field.

If you have not been contacted within 3 – 4 days then unfortunately you have been unsuccessful in this role.

About the Company

Irwin & Dow was established in 2013 to provide clients with a unique and highly personalised recruitment service, providing the very top calibre of candidates across the business support and secretarial function.

We provide a refreshing approach, working in close partnership with clients and candidates across diverse industry sectors; large MNC’s, government & semi -government entities, SME’s, local businesses and in the start-up and UHNWI support framework.

Great people equal great success: all our candidates are interviewed personally by a member of the team, and we develop longstanding and in-depth relationships with our clients, understanding their corporate culture and goals to ensure a successful outcome for both parties.

Our values of discretion and diplomacy are paramount, and we are pleased to be a partner of choice for clients and candidates.

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Customer Service Assistant salaries in UAE

Average monthly compensation
AED 3,500

Breakdown available for industries, cities and years of experience