E-Sales Specialist

Job description / Role

The E-Sales Specialist is the point of contact for customers in the E-commerce business. He / She ensures booking and invoicing of orders, facilitates communication and processes between the Customer, Operations, Field Sales and Customer Service, by coordinating activities related to order to cash. The specialist will have targets related to order booking, invoicing and customer acquisition.

RESPONSIBILITIES & DUTIES
• Enforcement of Service Policy and agreed exceptions.
• Manage new product launches by validating item set ups, and proper notification of new item numbers to add to Customers price sheets.
• Assist in movement of Aged inventory.
• Ensure proper flow of price changes including preparation of any customized pricing sheets.
• Coordinate activities related to new opportunities from the preparation and filing of quotes to monitoring production and supply for a period after start of supply, to ensure ramp-up goes according to plan.
• Coordinate activities related to re-qualification of e-commerce products by customer.
• Manage Claims & Complaints for the customer to make sure process was followed and action items executed to customer’s satisfaction.
• Maintain constant communication with Customer Service to ensure compliance with what was agreed with the customer and to be aware of any issues.
• Ensure proper recording and maintenance of records in the CRM system related to the activities performed.
• Work with Supply and Demand Planning at Jindal and with the customer to provide forecasting and demand inputs.

Requirements

QUALIFICATIONS & SKILLS
• Bachelor’s degree required or equivalent through relevant experience.
• 3-5 years’ experience in sales, e-commerce or similar.
• Fluent in English with other European Languages (Written and Verbal) like German, French, Spanish, Italian is a must (one at least). Strong written and verbal communication skills.
• Strong in Microsoft Excel and SAP
• Customer services skills and relationship development with customers.
• Project management or relevant commercial experience.

About the Company

Jindal Films is an expert in the development and manufacture of specialty films for flexible packaging and labeling markets.

Our products help solve your packaging and labeling problems, improve your total costs and support dazzling package designs that help you sell more.

Within Flexible Packaging, Jindal Films provides films that lead the market in terms of barrier to moisture, oxygen, and flavor & aroma. These barriers protect package contents and extend the shelf-life of consumer products so our customers can expand their product distribution channels, reduce stales and keep products tasting 'first day fresh'. Our barrier technology is available in our range of Bicor, Metallyte and Oppalyte films.