eCommerce Operations Administrator - The Deal

Job description / Role

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

The job holder of this position is responsible for assisting the eCommerce Executive in the preparation of the eCommerce orders for shipment. The job holder is also responsible for ensuring that the pick, pack and ship processes are completed in time and aligned with the quality standards.

Orders Operations:

- Prepare the orders for shipment (pick and packing)
- Carry out all specific demands from customer as gift wrapping, gift message etc.
- Relay the order with its details to the delivery provider, and follow up the delivery process
- Ensure efficient and timely shipments to the Customers on a daily basis
- Ensure that the order requirements are respected (quality, quantity, and deadline)

Stock Management:

- Check the quality of the supplies and their validation with the dedicated team
- Audit the stock levels and check the consistency with the eCommerce Operations Supervisor
- Manage the elements of the warehouse that affect the successful orders management in an efficient manner that is consistent with our customer service standards
- Liaise with warehouse for eStore replenishment
- Ensure that all equipment used in the picking and shipping areas is used in a safe productive manner and fully stocked, organized and prepared to ensure smooth running of the Department
- Maintain orderly and neat stocking area
- Manage and solve all the conflicts encountered

Reporting:

- Ensure communication flow between the different actors in the warehouse (delivery, warehouse, etc.)
- Draft operational reports on the delivery process performances. Suggest improvements to leverage efficiency and customer satisfaction
- Generate weekly reports on the return process performances. Suggest improvements to leverage efficiency and customer satisfaction

Requirements

Your Profile:

- University Degree in Business Administration or any relevant field
- 0-2 years of experience in the same field or a similar field

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.

What we can offer you

- We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.