Job closed
Ref: RP957-419
Job description / Role
We are looking for an Education Expert (Educator) In charge of clients’ training to L’Oréal Professional products and techniques.
DUTIES AND RESPONSIBILITIES
Work with sector Business Partner to provide trainings for clients on products and services, and thus help boost turnover of the salon, through improved use of technical products and services and better sell out of retail products:
• Visits and trains customers to develop their technical skills and product knowledge, working closely with the Business Partners
• Follows high potential clients individually
• Leads training sessions in salons, academies in line with Education strategy
• Conducts consultation days in coordination with Clients and Business Partners
• Is the relay and contact of clients concerning Access
• Visits and trains new potential client partners, in coordination with the Business Partners
• Provides trainings for hairdressing schools of their area
• Is the guardian of the brand’s awareness within their area
• Improves in-salon and adapts to brand standards
• Communicates brand’s values and product information in seminars, trainings (classroom, digital, webinars…) to customer and colleagues
• Reports on education actions, via Access and Daxium
• Trains Business Partners on brand (products and services)
• Coached by Education in the brands (in some case, into Education in brands and into Commerce with dotted line)
Requirements
KNOWLEDGE AND EXPERIENCE
• Masters brand identity and knows value proposition
• Masters all technical hair topics, including color services
• Deep knowledge of the brand’s products and services and knows how to present and transmit them to customers
• Knows customer profiles and transmits customer centricity skills, to develop the best tailor-made education and business development plan for the customer
• Hairdresser experience for 5 years and above
About the Company
For more than a century, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.