Elite Coordinator Trainee

Job description / Role

Job Summary:

MUSE is Chalhoub Group's recently launched loyalty programme with over 30+ brands that is about bringing luxury experiences and delighting members across the customer journey. MUSE is live in UAE and KWT and will be soon launching in KSA - one of the most important markets for the Group.

We are looking to hire someone who has a natural flair in building relationships, confident and able to interact with VIP's and has excellent communications skill.

Job Responsibilities:

- Communications Calendar: liaise with the MUSE portfolio of brands on key upcoming activities, identify the target members based on their brand preferences and drive 1-on-1 communications with our VIP members.
- Gifting Coordination: drive the operations from the sourcing of products to the delivery for key gifting occasions for ELITE members across three markets. Maintain inventory on all ELITE collateral.
- Profile Capture: maintain ELITE members dossiers and capture key behavior based on programme and brand activations. Analyse and derive actionable insights based on findings
- Brands and Elite Ambassador Liaison: work closely with the brands and Elite ambassadors to consolidate feedback and reflect it in the ELITE member dossiers on a regular basis
- Experience and Benefits Communication: Manage one-to-one communications with ELITE members on relevant and new programme experiences and benefits.
- Reporting: Gather feedback and testimonials from ELITE members and consolidate results for monthly internal updates.

Requirements

Your Profile:

- Self-starter who can work with teams across borders and ensure the work gets done
- Curious and enthusiastic to make an impact and take on challenges
- Excellent planning and organizational skills; expertise to set up, manage, deliver and improve complex projects
- Exceptional analytical and quantitative problem-solving skills
- Enjoy working in a fast-paced environment, comfortable with (occasional) ambiguity
- Great communication skills and proven track record in building strong working relationships
- Strategic thinker with an emphasis on operational excellence
- Commercially minded and focused on growth with the ability to work towards metrics and targets
- Previous experience of working in multi-national companies with diverse audiences.
- Degree in Communication, business administration, marketing or any relevant field.
- 0 - 2 years' experience in PR, Customer service or any similar role.
- Must be fluent in both English & Arabic

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.