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Job description / Role
Key purpose
Multi skilled technician to carry out fault diagnosis, remedial repairs, calibration and planned preventative maintenance of the ELV systems .
The main purpose of this position is to be able to independently handle and support multi technology ELV equipment found in a typical university.
The typical equipment being IP CCTV systems, Security systems, Security Gates, Central Battery System, and Lighting control system and associated equipment and associated equipment. Will have to work under the directions of the ELV Systems Engineer.
Structure and reporting relationship
• Typically working across a range of technically complex and sensitive ELV Systems in a university environment.
• Liaising with other contractors and OEM suppliers at the site.
Key accountabilities
• Carry out remedial repairs and preventative maintenance of IP CCTV systems, Security systems, Security Gates, Central Battery System, and Lighting control system and associated equipment and associated equipment.
• Carry out first instance diagnosis of the above ELV Systems Engineer in resolving faults.
• Spares management.
• Maintain awareness of new and emerging technologies and the potential application on client engagements.
HSQE Responsibilities and Safety Critical Responsibilities
• Meet company and site requirements of HSQE
• To exercise a personal duty of care for own and teams health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility.
• Ensure that a good HSQE and Information security culture is promoted within the department and among peers.
• To use safety equipment (including PPE) as required and intended and observe that this is also enforced within the department and among sub-contractors and third parties working in Serco controlled premises/systems.
Requirements
Knowledge
• Diploma in Electrical / Electronic / Engineering or equivalent – a requirement as a minimum.
Skills
• Strong field service skills with a proven, demonstrable track record of repairing and maintenance of the above ELV Systems and associated equipment.
• Ability to understand complex systems and possess good IT skills.
• Ability to follow instructions and complete technical report documentation.
• Able to foster good relations with colleagues and be a good team player.
• Able to work with minimum supervision under stringent deadlines and high pressure environment.
• Ability to communicate in English both verbal and written.
Experience
• Minimum 7 years’ experience and having good hands maintenance working experience on the following systems - IP CCTV systems, Security systems, Security Gates, Central Battery System, and Lighting control system and associated equipment .
• Experience with Cooper Lighting Control System, Axis IP CCTV System, Lenel Access Control System, Ving Card Access Control System, Stentophone Intercom System, Automatic Systems Glass Turnstiles, Gate Barriers and Hydraulic Bollards will be advantageous.
• Work experience in the above similar ELV systems typically for around 7 years.
Additional/special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.