Job closed
Ref: QP275-467
Job description / Role
• Position Title: Emirati Customer Happiness Manager
• Employment Type: Full Time
• Salary: up to 25,000 AED all-inclusive depending on experience and qualifications
• Job Location: Sharjah, UAE
About the Client:
• One of UAE's largest and most trusted business setup advisory firms, the client is engaged in to serve as a one-stop shop, from company registration with flexible payment plans, to offering value added services to help SMEs sustain and grow their businesses.
Job Role:
• Serve customers through various channels such as in person, email, calls etc.
• To attain set KPI on Customer Satisfaction that is measured through surveys
• Improve customer service experience, create engaged customers and facilitate organic growth
• Participate in management meetings and take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission and develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor, develop and manage customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget and maintain an orderly workflow according to priorities
Requirements
Requirements:
• 38 years old and below
• Open to Emirati candidates
• Bachelor’s Degree in any related field
• At least 2 years of proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Excellent knowledge of management methods and techniques
• Proficiency in using customer service software, database and tools
• Awareness of industry’s latest technology trends and applications
• Strong client-facing, communication and negotiation skills
• Must be committed with positive attitude
About the Company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.