End User Support Engineer

Job description / Role

Role Summary:

CoreTech Solutions - Digital Workplace Support & Services - Premium: is looking for a Premium Support Engineer who is highly motivated, energetic, an early adopter of technology and an IT client service professional. As a member of the Premium Support Team the candidate would be responsible for direct IT support to members of the executive team, this includes: client assets (PC, mobile, etc.), site-wide audio-visual equipment and user experience/interaction.

Essential Responsibilities:

The PSE will also focus on new technology deployment, service delivery management, and customer support.

- Provide Premium end-user services across the site, acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met
- Make technology decisions on behalf of Senior Global Leaders, to create a seamless and productive daily experience
- Operate as the Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity
- Partner with DWSS and other IT teams on new technology introduction projects to communicate, plan for and ensure the campus is prepared to deploy and support the new solution
- Ensure all business policies and standards related to client services, IT security and compliance are being met.
- Partner with teams within the Core Tech organization to drive simplification and cost-effective strategies, leveraging synergies to achieve the organization's technology strategy mission
- Anticipate, identify and resolve technical problems, applying subject matter knowledge in complex, difficult or extreme time constrained situations
- SME for end-user technologies at a site. Communicate technical information, provide coaching and support to audiences at all levels of the organization
- Leverage geographically diverse team of employees, vendor partners, and members of matrix organizations to accomplish goals
- Be accessible outside normal business hours as needed to handle and resolve urgent technology issues that may arise
- Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis. Proactively and positively represent the brand of the support team to provide thoughtful and efficient technology solutions to senior leaders.
- Lead current and evolving initiatives and cross-functional projects related to site and client technology and support; being adaptable to change
- Drive video conferencing technologies and equipment for executive presentations, live events, and meetings. Troubleshoot any issues as they arise to resolution.

Requirements

Qualifications/Requirements:

- Bachelor's degree in Computer Science, Information Management or other technical / IT field, OR in lieu of a degree: a HS diploma/GED and 4+ years of IT experience or equivalent military experience/training with client (PC) technologies and support services
- Minimum 2 years of experience with client (PC) technologies and support services
- Minimum 2 years of experience desktop support
- Must be willing to travel (up to 5-10% of the time)

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Locations: United Arab Emirates; Dubai

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.