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Job description / Role
Make a difference every day
Job Opportunity
The purpose of this position is to assist the System Performance Manager in carrying out data analysis of all aspects of Systems Integration, asset performance, Serco Dubai Metro maintenance and KPI accomplishment performance.
Key accountabilities
- Assist the System Performance Managers in failure management tracking by monitoring and analyzing the system performance data generated from the maintenance management system (MMS), operations control system (OCS) and other diagnostic and tracking tools of the Dubai Metro railway.
- Work closely with other performance data analysts to collate system performance data, undertake data cleansing, carry out data analysis, and prepare system failure analysis and key performance indicator (KPI) reports (on daily, weekly, bi-weekly and monthly basis).
- Assist the System Performance Manager in preparation of the RAMS monthly report gathering failure reports and producing distribution graphs and trend analysis reports.
- Liaison with maintenance section managers, to determine reporting and statistical requirements of each function, in order to ensure effective asset performance management.
- Perform and carry out other duties as instructed / directed by the System Performance Manager and Head of Engineering.
Requirements
What we are looking for in our candidates
Customer Focus: Delivers Customer Service
- Sees those they interact with as customers and seeks to identify and meet needs, taking swift action to resolve issues with integrity. Always alert to the customer's point of view and demonstrates a sense of urgency.
Trust: Gains Others' Trust
- Interacts with others in a supportive way and in accordance with our Governing Principles
Transformation & Change: Adapts to change
- Maintains effectiveness when experiencing changes in work responsibilities or environment.
Resilience: Maintains Composure
- Remains calm in uncertain or challenging situations & consistently behaves in a manner that is acceptable to others.
Essential technical and professional skills
- Higher National Certificate, Technical Diploma or Degree in systems, data science, computer sciences, engineering, business discipline or equivalent
- Practical knowledge and understanding of Structured Query Language (SQL), and SQL Server Management Studio (SSMS)
- Excellent numerical and PC skills including the use of MS Office (Excel, Word, Access Database etc.), incorporating Excel formula, macro and VBA functions
- Knowledge and application of Maintenance Management System (MMS), preferable IBM Maximo, and Operations Control System (OCS) for data analysis;Ability to understand complex systems and quickly learn new software based applications;
- Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads, events and emergencies;
- Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
- Strong organizational skills, detail oriented, and the ability to handle multiple priorities
- A minimum of 1 year, preferably 2 years, of work experience as data analyst, system analyst or as an information analyst;
- Working knowledge of statistical and numerical analysis and technique in addition to performance analysis, preparations of maintenance procedures and instructions, safety and quality plans and procedures;
- Basis understanding of the Engineering components of track, power supplies, rolling stock, signalling system, automatic fare collection system, communications system, electro mechanical and their interfaces is preferable.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world and we committed to redesigning and improving these services through innovation.
Take pride in what you do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.