Engineering System Support Officer

Job description / Role

Emirates Engineering IT Systems

Emirates Engineering IT Systems section supports our ENGage 2030 vision by managing and enhancing a standardized digital environment. We're transforming Emirates Engineering into a paperless, automated, and intelligent factory.

Our investment in digital innovation ensures rapid process implementation, integration, and information sharing. We provide secure, efficient management of business functions, automate processes with robotic process automation, and leverage data analytics for real-time insights. Our goal is to deliver smarter, faster, and more cost-effective solutions across all engineering sections.

The Engineering System Support Officer role involves providing technical assistance and operational support for engineering systems essential to the airline's functions. It also involves administrative support, coordination with IT, engineering and aircraft manufacturers, and other vendors to implement client/server or web-based engineering and maintenance applications and provide user support. Assistance in implementations and maintenance of engineering systems updates, including producing user guides and arranging training on required systems and applications.

In this role you will:

• Analyse user requirements, assessing business impacts and benefits, customizing/re-engineering business processes, additional hardware/software requirements, and providing reports or presentations related to the chosen application.
• Evaluate user training needs, develop training material, arrange, or provide in-house training for all digital documents on engineering servers.
• Assist in testing and implementing aircraft information support applications from aircraft/engine manufacturers and ensure timely updates of revisions and releases.
• Coordinate with vendors to report and resolve system errors, prioritising them based on functions criticality and operational impact within the contractual resolution time.
• Responsible for the administration of the engineering system applications and user profile management of the dedicated business area, which includes auditing on a periodic basis.
• Liaise with engineering users to develop new functional requirements to evaluate impact on user productivity versus costs involved, procedural changes, and develop user guides.
• Support engineering systems in implementation of PC or client/server based applications, updating new releases, in-house development of required functionalities, and ensure serviceability of computer-related equipment/peripherals in EK Engineering.
• Act as a focal point for engineering and IT for engineering application support, liaising with system-related problems with third-party vendors in troubleshooting and bug fixing.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Degree or honours (12+3 or equivalent).
• 12 years schooling or equivalent with 5+ years of experience in a related field is acceptable.
• 2+ years proven experience in administrative support roles, preferably in an engineering or technical environment.
• Experience in engineering information systems, user support, documentation, and developing decision support tools for management.
• Knowledge of legal requirements, air transport association standards, aircraft manuals, latest/varied techniques, and computer systems in airline engineering.
• Strong communication skills, both written and verbal, with the ability to interact effectively with individuals at all levels of the organization.
• Strong organizational abilities. Project management certificates are an asset.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.