ERP / CRM Coordinator

Job description / Role

• Manage service flow and workflow
• Manage documentation of changes in Workflow and communication across various stakeholders
• Manage client acquisition cycle and coordinate with Sales department
• Manage workflow enquiry, quotation, sales order until completion
• Liaise with Finance, Sales, Logistics and Service departments to ensure data is entered is relevant and up to date.
• Train employees on ERP functions and trouble shoot on ad hoc issues on ERP function and raise queries with provider when required
• Collect and manage accuracy of necessary Data
• Maintain client information up to date on the system
• Verify accuracy of data
• Test workflows and end users accesses during implementation period.
• Document and Communicate on changes in implementation
• Update list of users and manage access of users (in and out) after go live.
• Provide reports of testing and suggest solutions around ease of process to aid Internal Audit functions
• Train users on various functions of the ERP, work as supper user post implementation

Requirements

• Skill in performing detailed and complex numerical computations and reports.
• Strong communication skills
• Problem Solving
• Strong Excel skills
• Good judgmental skills: professional & credible, discrete
• Bachelor’s Degree in Accounting
• Prior experience with ERP/CRM solutions

About the Company

Arabian Medical Enterprises ARAMED LLC is specialized in the field of Medical Aesthetics, Alternative Laser Treatment and Advanced Medical Solution fields. ARAMED was established in 2003 in the UAE with the intention to expand to the GCC market. After achieving solid, and strategic development in the UAE market. Driven by a unique team of management, ARAMED is determined to become a market leader in all product lines and achieve growth by both intensive and integrative growth strategies. We are keen to become the source of trust and advice for this business field by implementing well-crafted marketing techniques and programs.

ARAMED is entering its 17th year of operation. Its products have been well received, and marketing will be key to the development of brand and product awareness as well as the growth of the customer base. ARAMED possesses fair information about the market and knows a good deal about the common attributes of the most prized customers. This information will be leveraged to better understand who is served, what their specific needs are, and how ARAMED can better communicate with them.