ERP Engineer

Job description / Role

Location

Based in Dubai/Abu Dhabi UAE

Expected start date

ASAP

Contract duration

1 year

Qualification and experience required

• SAP expertise: Minimum 3 years of experience in one SAP ECC6 core module (FICO, PP, MM, SD, PM, or CS). A good knowledge of PP or MM will be a strong advantage.
• Industry insights: A background in the manufacturing domain, with experience setting up industry-specific SAP activities.
• Technical acumen: Knowledge of SAP and non-SAP integrations (PLM, MES) and SAP certifications are preferred.
• Global perspective: Experience working with onshore-offshore delivery models and managed service providers.
• Education: Bachelor's degree (required) or Master's degree (preferred) in Computer Science, Business Administration, or a related field.
• Communication & collaboration: Exceptional written and verbal communication skills, with a customer service mindset and the ability to thrive in a team environment.

Preferred qualifications

• SAP certification in a core module.
• Hands-on experience with two full lifecycle implementation projects.
• Fluency in French and English.

Essential functions / key areas of responsibility

• Deliver support and troubleshooting for SAP ECC applications, identifying and resolving issues for end-users.
• Assist users with SAP functionality, ensuring efficient and accurate operations.
• Proactively monitor system alerts and interfaces, mitigating risks to system performance and data integrity.
• Develop and maintain comprehensive documentation, including knowledge base articles and FAQs, to empower self-service for end-users.
• Collaborate with internal teams and external partners to resolve issues, enhance services, and ensure operational excellence.
• Identify opportunities to streamline processes, automate repetitive tasks, and improve service efficiency.
• Manage the external partner in charge of the level 1 support and the new developments.