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Exams Operations Manager

British Council


Ref: HP106-37

The Role

Purpose of Job:
To manage the non-IELTS examinations business in the UAE to the highest standards of efficiency and service in exam administration, operations, finance, customer service, and ensure full compliance with required standards. To support Regional Exams Manager (REM) / Country Exams Manager (CEM) in ensuring excellence, advise and support operational development programme for more effective and efficient working.

Context and Environment:
The UAE English and Exams portfolio is of vital importance to the British Council in terms of both the impact and the income it generates for the organisation. Increasing competition, economic challenges and changing patterns of customer demand mean that we need to establish excellence of systems, and efficiencies to maintain and enhance the business. Operational and security procedures must meet the highest quality standards.

Salary Package
Basic Salary: AED 10,350/-
Housing Allowance per month: AED 5,400/-
Please apply online.


Skills and Knowledge
• Business Management and Development skills: managing risk, resource management, monitoring & evaluation, managing relationships with customers and product and service development
• Communication skills – speaking and listening skills, Understanding the audience, Knowledge sharing (equivalent to at least IELTS band 7)
• Excellent computer skills, especially Excel

• 4 years of management experience
• 2 years of financial management experience

• University degree - Business administration or finance qualification

About the Company

The British Council is the United Kingdom’s international organisation for educational opportunities and cultural relationships.

Our purpose is to build mutually beneficial relationships between people in the UK and other countries and to increase appreciation of the UK’s ideas and achievements. We work in 100 countries and every year we help to create some form of personal contact with the UK for 16 million people around the world.

We are known around the world as leaders in the teaching and learning of English language. We are also a gateway to world-class education, a channel for the arts, science and technology, a cultural exchange, a facilitator for international partnerships, and a resource for development, good governance, human rights and positive social change.

The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organization. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet essential criteria. We are registered in England as a charity.

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