Exchange House Manager

Job description / Role

With overall responsibility to manage day-to-day operations of the branch and ensure that all operations are carried out effectively and efficiently in the branch.

Retail Operations Manager shall be authorized and responsible to look into the affairs of the branch allocated.

Job Responsibilities

Operational Role
• Ensure that timely and quality service is rendered to all the customers of the branch; Retail Operations Manager should personally see to it that no customer moves out of the branch dissatisfied.
• Strictly adhere to the operational guidelines as issued by the Executive Board
• Educate the associate on each operational processes and procedures, Any new associate joining the branch to be advised to go through the orientation so as to ease the procedure of learning operations and other branch activities.
• Ensure that all safety and control measures are being implemented in the branch as per related SOPs
• Perform other tasks as delegated by the Divisional Manager from time to time
• Financing Activities and 'Know Your Customer' Procedures
• Ensure that the confidentiality of the system login credentials provided is not lost among all the staff in the branch:
• Logging into the system only using the ID and password provided to them by the IT department
• Password provided is changed at frequent intervals
• While moving out of the counter the staff has logged out of the system

HR Role
• Evaluate all branch associate and ensure that they are aware of customer service standards and all AEX services/products and its activities.
• Motivate and counsel employees to maintain consistent high performance standards and efficiency.
• Conduct performance appraisal of all the associates as required and forward summary to Divisional Manager.
• Plan and chart the annual leave forecast of Branch associate and forward to Divisional Manager
• Delegate tasks and issue Key Result Areas for appraisal to AEX associates

Authority
• Approve all revenue expenses up to AED 3,670 pertaining to branch. This does not include donation. All revenue expenses above the prescribed limit and capital expenditures should be forwarded to the Divisional Manager for approval.
• To recommend to the Divisional Manager on adding or removing a associate from a branch and once approved to implement the same in co-ordination with the personnel department.
• Sanctioning of all kinds of leave of Branch personnel and forwarding to Personnel Department.

Business Role
• Initiate and lead liaison work (representing the branch) with prospective/existing customers (Corporate customers)
• Prepare sub targets for the branch based on the targets obtained from the Divisional Manager.
• Prepare expense budgets of the branch and adhere to them.
• Conduct periodic market intelligence and escalate market feedback to the senior management.
• Make sure that all marketing materials and visuals are placed in vantage positions to derive maximum mileage.
• Visit High net worth clients of the branch along with the Senior Management Team as per pre-decided schedule

Requirements

• Ensure that all UAE Central Bank regulations and AML policies and procedures are being implemented in the daily operations of the branch
• Prepare reports for the Divisional Manager on the overall performance of the brand and the future plans
• Review daily activity reports and evaluate the branch performance
• Ensure that branch achieves business and operational goal
• Forward the monthly activity reports to the Divisional Manager
• Take care of overall cleanliness and interiors of the branch

About the Company

The Amal Group of companies headquartered in Dubai, the United Arab Emirates (UAE) commenced operations in 1997 following the amalgamation of 13 individual “hawala” firms as a partnership of seven founders of Somali origins who work together to build and promote the company operations. They succeeded in establishing a solid financial and management base within Somalia and internationally, putting the company in the lead in the money transfer business. On the strength of the trust and confidence shown by the communities served, the company embarked on diversification programs including business ventures in power generation and trade finance. Currently, the Group comprises Amal Express, Real Estate, Amal Islamic Bank and General Trading.