Executive - Community Management

Dubai Properties (DP)

UAE

Ref: GP738-84

Job description / Role

Employment: Full Time

Reporting to Community Manager, the Community Executive will be responsible for customer facing issues, to assist in managing owner's meetings & forums, enforcing Master Community Rules of Conduct and support the implementation of company communication strategy. The Community Executive will interact with the residents through community meetings and regular communication channels such as newsletter, web site, letters, emails, phone calls and notice boards to ensure service excellence is seen throughout the community.

Key Accountabilities:

- To assist in the overall operational and administration of the Master Community in accordance with the community strategy.
- Provide customer service initiatives in achieving the company objectives, policy and procedures.
- Provide assistance and recommendation in provisioning the business plan and strategies for the management of the master community.
- Maintaining customer service function as point of call for the residents/ stakeholders within the community.
- Responsible for the day to day operations of the assigned community.
- Participates in setting strategic priorities for the department, and represents the department in interdepartmental work-groups and committees.
- To ensure that the jointly owned common property is safe and properly maintained, routine site inspection, facilities, and equipment to determine whether repairs or maintenance is needed.
- Assist in setting up and managing the ongoing flow of information between the Developer and stakeholder's necessary to promote cooperation and a harmonious working environment between the groups to the mutual benefit of the community.
- Assist in the administration and management of the community service charges collection and expenditure.
- Identify what constitutes appropriate use of any of the Community use facilities, Plot or Unit.
- Support dispute resolution and mediator programs.
- Enhance efficient use of Community use facilities and overall administration and governance of the community.
- Assist, manage and record details of covenant breaches including any of remedial action.
- Ensure where required appropriate consents and approvals are obtained and maintain records.
- Assist in setting up & maintaining a regular communications medium to the community, including newsletters, web sites and notice boards, advising the area of news, events and the updates in the community.
- Support the Community Manager to arrange and coordinate Master Community forums, implement and report on reporting on surveys and advice on the feasibilities of community vale add service programs.
- NOC administration Events, advertising, modifications and external party application.
- Liaise with local authorities and governing bodies on issues pertaining to the JBR master community infrastructure.
- Assist in developing and implementing innovative ways to create, maintain and enhance value to community assets.

Requirements

- Graduate in any discipline, Management of Customer Service, Owners Association or Master Planned Communities. Tertiary study in Accounting, Property or Business advantage but not essential.
- 3 - 5 years experience in an Property Management or Strata / Freehold Management Business. Wider administration and FM/property experience is highly regarded.

About the Company

Dubai Properties leverages its impressive legacy as a reliable developer to elevate Dubai’s status as a global icon. With almost two decades of expertise designing and developing sought-after residential master communities across waterfront, urban, and suburban locations, Dubai Properties addresses every aspect of the real estate landscape. Its communities - home to an array of residents and happy families - include JBR, Jaddaf Waterfront, La Vie, 1/JBR, Bellevue Towers, Remraam, Mudon and Villanova to name a few.

Dubai Properties also offers institutional investors access to an extensive land portfolio for development opportunities. All the initiatives aim to enrich the lives of residents and visitors, bringing a vast collection of living experiences to the Emirates.

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