Executive - DC Customer Service

Job description / Role

Job description

• Ensure efficient communication with brand, logistics, and operations teams to facilitate smooth coordination and information exchange.
• Coordinate with IT to resolve DC related issues promptly.
• Provide feedback to the brand regarding their shipments to improve processes and address concerns.
• Oversee FCL/LCL placement schedules for inbound and outbound, ensuring timely shipment arrivals and dispatch through stakeholder coordination and process enhancements.
• Manage daily inbound, outbound, and order processing are planned efficiently and executed in a timely manner.
• Monitor the pending tasks report, take action on aging in receiving quantity, put away quantity, and sorter with past in-store dates. Ensure timely resolution to optimize operational efficiency and maintain accurate records in the system.
• Ensure all the DC SLAs are met without fail.
• Provide timely feedback to the operations team to achieve 100% of assigned tasks.
• Take ownership of DC report publishing in a timely manner.
• Train the operations staff on DC SOPs.
• Ensure 5S is maintained in DC, identify wastes in processes, and do continuous improvements to enhance productivity.
• Consolidate and submit Value-Added Service (VAS) charges or any other charges on a monthly basis for Management Information System (MIS) purposes.
• Should have good understanding of DC processes and hands-on experience in Warehouse Management System (WMS).
• Plan, organize, record, communicate, and report operational activities to customer, line manager, and other team members.

Your skills and experiences

• Bachelor degree in related field.
• 2+ years work experience in retail or supply chain.
• Advanced knowledge of MS Office (Excel, PowerPoint) and analytics.
• Very good verbal and written knowledge of English.
• A strong communicator who can understand and manage the requirements of customer.
• A process-minded person with strong planning and organizational skills.
• Should have a can do attitude and be ready to learn new things.
• Should be a problem solver and have an analytical mind.

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.