Executive - DC Customer Service

Job description / Role

Responsibilities

Ensure efficient communication with brand, logistics, and operations teams to facilitate smooth coordination and information exchange.

Coordinate with IT to resolve distribution center (DC) related issues promptly.

Provide feedback to the brand regarding their shipments to improve processes and address concerns.

Oversee FCL/LCL placement schedules for inbound and outbound shipments, ensuring timely arrivals and dispatch through stakeholder coordination and process enhancements.

Manage daily inbound, outbound, and order processing to ensure planning is efficient and execution is timely.

Monitor the pending tasks report, take action on aging receiving quantities, put-away quantities, and items with past in-store dates, ensuring timely resolution to optimize operational efficiency and maintain accurate records in the system.

Ensure all DC service level agreements (SLAs) are met without fail.

Provide timely feedback to the operations team to achieve 100% of assigned tasks.

Take ownership of DC report publishing in a timely manner.

Train operations staff on DC standard operating procedures (SOPs).

Ensure 5S is maintained in the DC, identify wastes in processes, and implement continuous improvements to enhance productivity.

Consolidate and submit value-added service (VAS) charges or any other charges on a monthly basis for management information system (MIS) purposes.

Have a good understanding of DC processes and hands-on experience with warehouse management systems (WMS).

Plan, organize, record, communicate, and report operational activities to customers, line managers, and other team members.

Your Skills and Experience

• Bachelor's degree in a related field.
• 2+ years of work experience in retail or supply chain.
• Advanced knowledge of MS Office (Excel, PowerPoint) and analytics.
• Very good verbal and written knowledge of English.
• A strong communicator who can understand and manage customer requirements.
• A process-minded person with strong planning and organizational skills.
• Should have a "can do" attitude and be ready to learn new things.
• Should be a problem solver with an analytical mind.

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.