Executive Housekeeper

Job description / Role

Company description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art of Well Being and the Fairmont Falcons Kids' Club.

Job description

• Oversee all administration and management of the housekeeping operation.
• Strategic planning and vision of the department.
• Ensure the highest levels of guest service through the application of all our hotels and Accor Core standards and standard operating policies.
• Ensure company rooms core standards are implemented and audited for all shifts and positions.
• Conduct regular inspections of VIP rooms and spot checks on other rooms.
• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
• Responsible to ensure training for Housekeeping Managers/Assistant Manager/Supervisors to their highest potential.
• Track and address all guest comments and concerns.
• Ensure lost and found procedures are followed through accurately and consistently.
• Prepares annual linen budget basing calculations on quantity inventory and linen losses.
• Prepares annual housekeeping FF&E and operating equipment budget in consultation with management.
• Prepares annual uniform budget.
• Maintain a close working relationship with all hotel departments and be a positive contributor to the leadership team of the hotel.
• Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
• Prepare department operational budget.
• Effective purchasing program allowing for operating supplies and expenses within the budget.
• To be health and safety conscious and actively involved in maintaining a safe work environment.
• Oversees the organization and ensures accuracy of regular inventories and analysis of losses.
• Understands and is aware of all fire and safety procedures as well as occupational health and safety.
• To spot-check staff areas for cleanliness.
• Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
• Liaison for all external contractors, auditing their services regularly and ensuring their standards meet FHR standards.
• Effective recruitment, selection and development of leaders and Heartists.
• Manages staff and ensures productive, proactive work ethics is maintained and illustrated to staff at all times. Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfilment within our hotels.
• Ensure high morale throughout the department through recognition and the removal of identified barriers.
• A coaching nature and empathetic approach to leadership, positively impacting Heartists' satisfaction and the guest experience.
• Must be able to work well under pressure in a fast paced and constantly changing environment.
• Other duties as assigned by the Director of Rooms/Director of Operations.

Qualifications

• Fluency in English (verbal and written) essential.
• Minimum 5 years of experience in an executive capacity in a hotel environment.
• Minimum 5 years of experience in hotel housekeeping department.
• Hotel management degree.
• Proven training skills.
• Computer literacy a must, with a strong knowledge of Word, Excel, and Outlook.
• Experience with hotel PMS, Opera desirable.
• Must be proactive with a meticulous eye for detail.
• Must be highly organized and energetic and possess the ability to get the job done.
• Excellent communication skills.
• Strong organizational, supervisory and communication skills.
• Dynamic, energetic, creative and thrives under pressure.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.