Executive Manager

Job description / Role

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shariu2019ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

Key responsibilities

• Develop and execute the strategic sales plan, provide quarterly updates, revisions and modifications, and coordinate the specific objectives of the sales plan with all functional departments in order to achieve sales targets, expand the companyu2019s customer base, and ensure seamless execution.
• Generate revenue through sale of various financial services of the bank and define and manage the monthly and annual sales objectives for all of the sales personnel in order to achieve the agreed financial targets.
• Monitor and control customer portfolios in order to achieve desired quality through cross-sell, upsell, and retention.
• Develop and manage internal stakeholders, external agencies, and client relationships in order to achieve desired objectives of the bank.
• Manage self and team in line with ADCBu2019s people management policies, procedures, processes, and practices to ensure adherence and to maximise own and employee contribution to business performance.
• Manage the effective achievement of the teamu2019s objectives through setting individual objectives, managing performance, developing the team, and providing formal and informal feedback to maximise overall performance, engagement, and motivation.
• Recommend and implement improvements to departmental policies, procedures, and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products, and innovation.
• Identify opportunities to contribute to organizational and departmental change initiatives, programs, and projects taking into account best practice and standards in the business environment.
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the banku2019s required levels of service in all internal and external customer interactions.

Ideal candidate experience

• At least 8 years of relationship management experience in banking or financial services industry.
• Bacheloru2019s degree in business management, finance, or accounting of relevant specialization.
• In-depth knowledge of global financial markets and trends.
• Understanding of consumer banking products and services.
• Numerical and financial analysis skills.

What we offer

• Competitive salary: The indicative pay range for this role is AED u2013 AED per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive benefits package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and remote working options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and development opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-learning catalog, on-the-job training, and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions. Apply now.