Executive PA And Head Of Relations

Job description / Role

Job description
The Executive PA & Head of Relations will serve as a trusted partner and strategic support to the CEO of The Blue Lotus, ensuring smooth day-to-day operations and offering high-level executive assistance. Additionally, this role will function as a key representative of the club, maintaining elevated service standards and fostering relationships with High-Net-Worth (HNW) members and VIP guests. The ideal candidate is polished, proactive, and passionate about excellence in both executive support and client relations.

Key Responsibilities:

Executive Support

• Manage the CEO’s complex calendar, scheduling appointments, meetings, and travel arrangements
• Screen and manage email, calls, and correspondence on behalf of the CEO
• Coordinate internal and external meetings, taking minutes and following up on action items
• Assist in preparing presentations, reports, and confidential documents
• Ensure smooth communication between the CEO and all internal and external stakeholders

Relationship & Member Management

• Act as a warm, articulate, and professional point of contact for club members, VIP guests, and partners
• Support the member onboarding process, ensuring a seamless and personalized experience
• Coordinate member events, private appointments, and high-level engagements
• Maintain a strong understanding of each member’s preferences, enhancing personalized service

Operational Excellence

• Handle confidential information with the utmost integrity and discretion
• Liaise with department heads and external vendors to support the CEO’s strategic objectives
• Monitor and improve guest/member satisfaction through proactive communication and support

• Minimum of 3 years of experience as an Executive Assistant, Personal Assistant, or in a senior administrative/client-facing role
• Fluency in English; additional languages (especially Arabic, French, or Russian) are a plus
• Exceptional interpersonal and communication skills, both written and verbal
• Highly organized, detail-oriented, and capable of multitasking in a fast-paced luxury environment
• Confident and poised in interactions with High-Net-Worth Individuals (HNWIs), dignitaries, and senior stakeholders
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Personal Attributes:

• Discreet, trustworthy, and emotionally intelligent
• Naturally warm and engaging personality with a professional demeanor
• Strong sense of initiative and ability to anticipate needs
• Commitment to excellence and luxury service standards

Salary:
AED 7,000 to 8,000 per month inclusive of fixed allowances.

About the Company

The Rufescent is the first and the largest “Members Only Club Hotel” in the Middle East. With over 160,000 sqft of active lifestyle spaces, rooms, extensive F&B, Spa & Fitness with ‘instagrammable stunning view of the Dubai Landscape’, The Rufescent is geared up to be the lifestyle and business destination of New Dubai.

Aptly located at the ‘Head of JLT’, The Rufescent is conceptualised by lifelong business club members, local businessmen, bankers and successful entrepreneurs focussed on game changing business creations, bridging gaps and focussing on life and business needs of the most discerning clients.