Ref: RP714-3172

Job description / Role

Employment: Full Time

Sets up, prepares and maintains the dining rooms in line with the commercial offer and guest expectations

What is in it for you

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

- Provides information for guests within his/her field of competence or directs them to the right person
- Remains polite and courteous at all times whatever customers may request
- Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed

Professional techniques / Production

- Helps set up the meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her work shift
- Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel
- Keeps working areas clean
- Maintains the stocks of products available for guests
- Tidies the storage area every day
- Keeps equipment in the point of sale in good condition, signaling any need for technical intervention
- Informs appropriate departments of any changes in organisation
- Takes part in the briefing and debriefing meetings before and after the work shift
- Knows the basic features of the seminar and meetings offer

Hygiene / Personal safety / Environment

- Ensure proper care of all equipment and furniture such as computer, calculators, general office equipment assigned to you and to associates reporting to you
- Be well familiar with hotel's policies and procedures; well acquainted with the physical layout of the Hotel and should acquire a sound knowledge in hotel's emergency procedures in regard to fire, medical, bomb threats, blackout and evacuation
- Wear appropriate business attire (as per Hotel policy) and ensure a proper appearance so as to represent the hotel in the best way
- The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by Heartists holding this job title. Additional to the above-mentioned requirements a Heartist will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

Requirements

Your experience and skills include:

- Excellent interpersonal and communication skills
- Ability to prioritize work in an environment with multiple interests
- Ability to handle complex and confidential information with discretion
- Competency using a variety of computer software

Your team and working environment:

Supportive to your team and create an open environment where ideas are welcomed and Trust is instilled.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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