F&B Captain

Job description / Role

Company description

Novotel Sharjah Expo Centre, the first-established Novotel hotel in the city, is located next to Sharjah Expo Centre, close to Dubai, with convenient access to Sharjah's major business and leisure hubs. The wide choice of rooms, with a panoramic view of Mamzar Lagoon, offers each guest the freedom to experience their stay to the maximum. The hotel offers two great restaurants, including Tahi Arabic restaurant.

We have an excellent team with diverse background, education and skills making it a comfortable working environment.

Job description

• Assist the F&B supervisor whenever required
• Supervise and coordinate activities of Heartists personnel
• Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally
• Ensure consistent high-level service and customer satisfaction
• Manage Heartists schedules and handle operational logistics
• Liaise between the kitchen and service areas to ensure smooth operations
• Address and resolve guest complaints and concerns promptly
• Maintain inventory and report needs for supplies and equipment
• Train new Heartists and conduct regular team meetings
• Implement and monitor health and safety protocols

Qualifications

• High school diploma or equivalent
• Minimum 2 years of experience in a supervisory role in F&B service
• Strong understanding of hospitality service standards
• Excellent communication and leadership skills
• Ability to manage stressful situations and resolve conflicts
• Detail-oriented with a focus on customer satisfaction
• Excellent organizational and team management skills
• Flexibility to work various shifts, including evenings and weekends

Additional information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.