F&B Cashier

Job description / Role

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

The Position

To provide prompt and courteous F&B service to the Hotel's guests.

KEY ROLES & RESPONSIBILITIES

- Update white board daily (AM).
- Prepare daily cashiering forms and operational forms.
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
- Complete knowledge of menus and beverage lists, and up-to-date information about specialities and menus.
- Regular check with culinary team for non availability items.
- Answer all phone calls promptly and efficiently, using the correct greeting.
- Carry out proper cashiering procedures as set by Raffles standards.
- The ability to maintain a clean, neat and orderly order taker cabin throughout service.
- Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
- Reporting of any guest comments to the superior, completing guest preference sheet.
- To communicate to both internal and external customers in a polite, courteous and constructive manner.
- Learning of safety, sanitation and hygiene policies.
- Participation in internal training and necessary meetings.
- To maintain good working relationship with own colleagues, and all other departments.
- To actively promote the services and facilities of Raffles The Palm to guests and suppliers of the Hotel.
- Report to manager any kinds of deviation from set standard and procedures.
- Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation.
- To control & maintain delivery timing within Raffles The Palm standard.

Requirements

PERSONAL ATTRIBUTES

- Average reading, writing and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Able to account and handle cash effectively and efficiently
- Good communication and customer contact skills; good problem resolution skills
- Basic F&B product knowledge with a focus on beverage
- Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

- Secondary education

EXPERIENCE

- Minimum 1-year food and beverage serving experience
- Previous public contact and/or cashiering experience

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.